Site Information

Shipping* & Return Policy

Your package shipment
We offer FREE standard shipping within the 48 contiguous United States over $75.00. A shipping fee will be added to sales under $75.00. You also have the option of 2nd Business Day or Next Business Day shipping. In the case of acts of God, adverse weather conditions, mechanical difficulties or delays caused from high volume holiday carrier delays. We must defer to our carrier's posted guarantee and thus a package delivery delay will not be refunded. Delays such as this are out of our control and the carrier will not refund the fee, therefore, we cannot refund the fee. The expedited shipping will only be delivered on business days - Monday - Friday. Orders for 2nd Business Day or Next Business Day placed after 3:00 EST on Thursday will be shipped the following business day. We offer shipping in Alaska and Hawaii - rates will be displayed at check out.

If your order qualifies for free shipping because the order is over the $75.00 requirement and you then return items that result in your purchase going under the minimum free shipping required amount, the shipping charge will then be taken out of your refund. 



Shipping Schedule
Domestic packages are generally dispatched within 24 hours after receipt of payment on business days (M-F, excluding Holidays), and are shipped via USPS and UPS. Your package will have a tracking number. We will email you that tracking number and your item's estimated date of arrival. Your package will be dropped off without a signature unless you request a signature required at delivery or if your package requires it because of the contents value. If a package is delivered with no signature required and there is no one to receive it, it is left up to the driver's discretion whether or not the package will be left. We will let you know if a signature is required when we send you your tracking number.

Please contact us for special delivery requests.


Signature Requirement
For any package that requires a signature, or if you have purchased expedited delivery - second day or next day delivery and you are not home at the time of the delivery for the required signature, or if for any reason the driver can not deliver the package, Paula & Chlo is not responsible for an undeliverable package. Your expedited fee will not be refunded.

Shipping Fees
Shipping fees may include handling and packing fees as well as postage costs. Transport fees vary according to total weight, size and value of the shipment and location of delivery. In the event you return your purchase, shipping charges are not refundable.

Returns
We are committed to achieving the highest level of customer satisfaction possible. If you are displeased in anyway please contact us. We will try to resolve any issues that may occur. In the event an item(s) is returned, shipping fees will not be refunded.

Guarantee
We offer a 100% money-back guarantee. You have 14 days from the date you received your package to return your items to Paula & Chlo to receive a refund. The package must arrive to our facility within the 14 day period or you will be issued a store credit. You have 30 days from the date your item was shipped (which is the date and time we send you your tracking notification) to return your order to Paula & Chlo for a store credit. After the 30 day period it becomes non-returnable.

Goody Bag with Purchase
Did you get a fabulous little goodie bag or a special gift with a purchase that didn't work out? Please be sure to include it with your return.

For an item to be eligible for a return:
The merchandise must be in new, unused, original condition. The product(s) will be inspected upon receipt. The merchandise must have all the original tags, all original packaging, including the plastic bag, and or boxes that were included in the original shipment. Please DO NOT REMOVE manufactures packaging on zipper pulls, handles, shoulder straps, and hardware covering. If the packaging or tags are removed, we will not accept the item for return. If we find your item has not been returned to us in fully resalable condition, we reserve the right to refuse a refund on that item.
We do not accept returns on Perfume, Cosmetics, Soaps or Body Luxuries.

Damaged Goods
If your items arrive damaged, you must contact us immediately (within 48 hours from time of delivery) to allow us the opportunity to investigate the issue. If the damaged goods are to be returned for credit, the items must be unworn and unwashed with the original tags attached and returned to us within 14 days.

Paula & Chlo Return Label
We offer a UPS label to ensure easy returns. We do not pay for return shipping. If you choose to use our UPS label you will be charged a minimum of $5.95. Most return charges are $9.95 per item. This cost is based on the size, weight, and value of the item / package along with your location. Our return charge is based on the UPS charge for its return. The return shipping charge will be deducted from your return amount. If you do not wish to use our label, please send your package back via whichever carrier is most convenient for you. You are responsible for your returns. If for any reason your return does not arrive, or it arrives damaged, you are responsible and you will not receive a refund. We recommend you track and insure your package.
Returns received after the 30 day return deadline will be RETURNED TO SENDER at your expense.
Credit will not be issued for return shipping charges.
Postage Due or COD Returns will not be accepted and will be shipped back at your expense.
If your purchase was shipped internationally, please contact us before you ship anything back as customs and other problems may arise.
Once we receive your return and approve the condition of the item, we will issue the refund to your credit card and send you an email stating that your return is completed. We can only issue refunds on your original method of payment. Returns are normally processed within 3-5 days after arriving at our fulfillment center. Credits normally take 7-10 business days to appear on your credit card statement

Please send your return to:

Paula & Chlo
29155 Northwestern Hwy Suite 596
Southfield, MI 48034


Returns
Returns received after the 30 day return deadline will be RETURNED TO SENDER and shipped back to you at your expense.
Credit will not be issued for return shipping charges.
Postage Due or COD Returns will not be accepted and will be shipped back at your expense.


Final sale– Items listed as Final Sale - are a Final Sale! Returns, Exchanges, Price Adjustments, or cancellations will not be permitted. No exceptions! items may not be returned.

Refunds
Once we have received your return and approved the condition of the item, we will refund your credit card and send you an email stating that your return is completed. We can only issue refunds on your original method of payment. Returns are processed within 3-5 days after arriving to our fulfillment center. Credits normally take 7-10 business days to appear on your credit card statement.

Cancellations
We take pride in shipping our orders quickly. Many orders are shipped out within hours of receiving your order. We cannot change or cancel an order once it has entered the shipping process. Once the order is out of our possession we cannot cancel your order. Once you receive your order, you may then return the order if you wish. If you refuse your package, you will be charged the appropriate shipping costs.

Non-Deliverable Return Shipments / Refused Shipments
If your order is shipped via UPS or USPS and several delivery attempts are made to deliver your package, delivery is not accepted, and for whatever reason your package is returned to Paula & Chlo, you will incur the associated costs of that return. There will be the initial delivery cost, the return delivery cost and a 15 % re-stocking fee. Every attempt to accommodate your delivery needs will be made within the guidelines and policies of the delivery company. In the event your package is returned, we have no choice but to charge you for the incurring costs.

INTERNATIONAL SHIPPING
We ship Internationally to most areas. Shipping rates are displayed at the time of checkout. If your order exceeds our weight or value limitations - (perhaps you purchased multiple items), there may be an additional shipping charge. If this is the case, we will contact you for your approval. If your shipping destination is not listed, please feel free to email us for a shipping quote. Email us at info@paulaandchlo.com . International customers are responsible for customs, duties, taxes, brokerage fees and any other charges that may incur on all purchases. We reserve the right not to ship to certain areas. Our shipping times will vary depending on Customs. We cannot control the length of time Customs may hold a package. Accordingly, shipping times are not certain because of possible Custom delays. Any international returns will be returned at the buyers expense, including all return customs and or additional charges or taxes that incur from the return. The United States Postal Service does not give the option of a signature required at the time of delivery on international orders.