FAQ'S
Frequently Asked Questions
Personal Service | Artisan Style | Boutique Support
1. About Paula & Chlo
Is there a real Paula or Chlo?
Yes! Paula founded the boutique in 2012. Chlo was her beloved Australian Shepherd and our namesake. Today, her sisters Kashmir, Tuula, and Sage—our resident "wiggle butts"—carry on her legacy!
Where are you located?
Paula & Chlo is an online boutique based in Southfield, Michigan. We ship throughout the United States and internationally. Our Concierge team is available by phone and email Monday through Friday, 9 AM – 5 PM EST to provide the same personalized service you would expect from a luxury boutique.
Are your products authentic?
Absolutely. Paula & Chlo is an authorized retailer for every brand we carry. We purchase directly from designers and their official distributors. Every product we sell is 100% authentic and comes with any original packaging, tags, and documentation provided by the brand.
Can I place my order over the phone?
Absolutely. We love speaking with our customers. Please call us at 1-248-865-7789 for personalized shopping assistance or to place an order.
2. Shipping & Delivery
How long does shipping take?
Most orders arrive within 1 to 4 business days. For a more specific estimate based on your location, feel free to call us.
What are your shipping charges?
Standard shipping is Free within the contiguous U.S. on orders of $100 or more (calculated before tax and after discounts).
Do you offer expedited shipping?
Yes, we offer UPS Next Business Day Air and Second Business Day Air. Charges are calculated at checkout. Please note that expedited shipping operates on business days only — Monday through Friday, excluding federal holidays. Orders placed Friday before 12:00 PM EST via Next Day Air will arrive the following Monday.
Do you ship internationally?
Yes! We ship internationally via Shopify Markets Pro. Duties and taxes are calculated and collected at checkout so there are no surprise fees upon delivery. Please note that all international orders are Final Sale — we do not accept returns or exchanges on international shipments. Route Shipping Protection is required for all international orders.
3. Styling & Product Advice
I need help choosing a cashmere color. Can someone help me?
Yes! We have a Cashmere Color Expert on staff to help you find the perfect shade for your skin tone or wardrobe. Just call us at 1-248-865-7789.
What is the difference between the Alashan 100% Cashmere Topper and the Cotton-Blend Topper?
While both lines are now unified under the Alashan Cashmere brand name, they offer two distinct fabric experiences:
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The 100% Cashmere Topper: Previously known as Claudia Nichole, this is our signature luxe weight. It is exceptionally soft, providing classic warmth and a cloud-like feel. It is the gold standard for year-round elegance.
The Cotton-Blend Topper: Previously known as Caroline Grace, this is a breathable 95% Cotton / 5% Cashmere blend. It offers the same iconic silhouette but with a lighter, crisper feel—perfect for warmer climates, transition seasons, or those who prefer a more structured, breezy drape.
What is Alashan Cashmere?
Alashan Cashmere is one of our most beloved brands, crafted from 100% Super Fine Inner Mongolian Cashmere — renowned for its exceptional softness, warmth, and longevity. We have carried Alashan Cashmere for years and consider it the gold standard in luxury knitwear. Our Cashmere Color Expert is available by phone to help you select the perfect shade for your wardrobe.
Will "One Size" items fit me?
Our toppers and kaftans are designed to be versatile. On petite frames, they appear longer and more generous; on sizes 2X–3X, they offer a chic, slightly shorter fit. Our kaftans can even be twisted and tied to adjust the length!
How do I find my size?
Sizing varies by designer and style. We recommend checking the individual product page for size-specific notes, as our team adds fit guidance for most items. If you are between sizes or shopping for a specific brand for the first time, our Concierge team is happy to help — just call us at 1-248-865-7789 or email info@paulaandchlo.com.
4. Returns & Exchanges
What is your return policy?
Items in new, unused condition with all tags and packaging intact may be returned within 14 days of delivery for a refund to your original payment method, or within 30 days of delivery for store credit. Returns received after 30 days from delivery will be refused and returned to the sender at the customer's expense. If tags are removed, the item is no longer eligible for return.
Can I return "Final Sale" items?
No. Items marked Final Sale are truly final. We cannot permit returns, exchanges, or price adjustments on these items.
How do gift exchanges work?
We want the recipient to love their gift! They can exchange their item for another color or store credit within 30 days of delivery, provided it meets our return requirements. Please contact us with the gift giver's name and email address so we can locate the order.
Please refer to our return and exchange policy for more information
5. Gifting & Packaging
Do you offer gift wrapping?
Yes, and it is always complimentary! Our signature packaging includes a black boutique gift box (or signature bag for larger items), matching tissue, and a double-back satin ribbon.
Can I include a gift note?
Of course. We will even hand-write your message for a truly personal touch. Just add your message during the checkout process.
6. Payments
What payment methods do you accept? We accept Visa, MasterCard, Discover, and American Express. We also accept Shop Pay, Apple Pay, and Google Pay at checkout for a faster, more convenient experience.
7. Accessibility Support
What if I have trouble using the website?
If you encounter any accessibility barriers or find that a screen reader is not performing as expected, please call or email our Concierge team. We are happy to navigate the site with you, provide information in an alternative format, or process your request manually.
Phone: 1-248-865-7789 (Mon–Fri, 9 AM – 5 PM EST) Email: info@paulaandchlo.com
Additional information about our accessibility practices is available in our Accessibility Statement.
8. Raffaello Rossi Candy Pants
What are the Raffaello Rossi Candy Pants?
The Raffaello Rossi Candy Pant is our single best-selling item and one of the most loved travel pants among our customers. Made in Italy from a luxurious stretch fabric, they are wrinkle-resistant, incredibly comfortable, and polished enough to wear from the airport straight to dinner. Once you try them, you will understand why our customers reorder them in multiple colors.
Are the Raffaello Rossi Candy Pants true to size?
Yes! The Candy Pant runs true to size using European sizing. Here is a quick conversion guide to find your perfect fit:
- 34 = US 4
- 36 = US 6
- 38 = US 8
- 40 = US 10
- 42 = US 12
- 44 = US 14
- 46 = US 16
If you are between sizes we recommend sizing up for a more relaxed fit. Our Concierge team is always happy to help if you have any questions — call us at 1-248-865-7789 or email info@paulaandchlo.com.
What colors are available in the Raffaello Rossi Candy Pant?
We carry the Candy Pant in a curated selection of colors that we update seasonally. Current available colors are listed on our product page. If you are looking for a specific color or would like to know what is coming next, our Concierge team knows the Raffaello Rossi line inside and out — call us at 1-248-865-7789 or email info@paulaandchlo.com.
Why are the Raffaello Rossi Candy Pants so popular?
Our customers tell us the same thing every time — they are the most comfortable pants they have ever worn that still look completely put-together. They pack flat, resist wrinkles, hold their shape all day, and transition effortlessly from casual to dressy. They are especially beloved by travelers. Many of our customers own them in four or five colors.
Where can I buy Raffaello Rossi Candy Pants?
Paula & Chlo is an authorized Raffaello Rossi retailer based in Southfield, Michigan. You can shop our full Raffaello Rossi collection at paulaandchlo.com or call us at 1-248-865-7789 or email info@paulaandchlo.com to place an order with personalized assistance.
Do you carry other Raffaello Rossi styles?
Yes! In addition to the Candy Pant we carry additional Raffaello Rossi styles. Our collection changes seasonally — browse our Raffaello Rossi collection page to see everything currently available, or contact our Concierge team for a personal walkthrough of the latest arrivals.