FAQ'S
Is there a Paula or Chlo?
Yes. Paula started Paula & Chlo in 2012. Chlo is short for Chloë. Chloë is Paula’s Australian shepherd.
Can I place my order on the phone?
Of course you can! We are here to take your order and answer your questions.
How long does shipping take?
Shipping takes from one to four business days. Feel free to call us for more specific details.
I need help choosing a cashmere color. Can someone help me?
Of course! We have a cashmere color expert to answer your questions and help you choose the color that’s right for you. Just give us a call 248-865-7789
What do you charge for shipping? Shipping is Free within the US 48- States if your order is $100.00 or more. The $100.00 total is calculated without sales tax and discounts. If you choose expedited shipping there is an extra charge. It varies on the location you are shipping to. Once you enter your shipping information and your order, the charge will be computed for you.
Do you have expedited shipping options? Yes. We offer UPS Next Day Air and Second Day Air. You will be given the option of Free shipping, UPS Second Day Air and UPS Next Day Air. Please choose the option that works for you and the additional shipping charge will be added to your cart.
If I place my order on Friday before noon EDT and choose the next day option, when will my package arrive? It will not be delivered until the next business day, which is Monday.
What’s the difference between the Claudia Nichole dress topper and the Caroline Grace dress topper? They are both made by Alashan Cashmere Company. It is the exact same style but the Claudia Nichole topper is in 100% cashmere and the Caroline Grace is a 95% Cotton 5% Cashmere blend. They do have different color choices as well.
If I don’t like the color of my topper can I exchange it for another color? Of course. You have 30 days from the date of its’ arrival to return it to our warehouse. It must be in new, unused condition with all the tags and packaging intact. If the tags are removed it is no longer eligible for a return or exchange.
I purchased a item that was marked as a final sale. Can I still return it?
Items listed as Final Sale - are a Final Sale! Returns, Exchanges, Price Adjustments or cancellations will not be permitted. No exceptions! Items may not be returned.
If I give a topper as a gift, can the recipient exchange it if she doesn’t like it?
Of course! The return is bound by our return policies. As long as the return meets the requirements of our return policy, we will exchange the topper for another color or they can apply the credit to their account. If the recipient would like to exchange it, we will send it Free of charge. A UPS label is included with the package. If that label is used it is a usually a $10.00 charge for use of the label. We will ship it back free of charge.
I’m tiny will the Claudia Nichole Topper work for me too?
The topper is a one size fits most. I really does fit most people – it just fits everyone a bit differently. If you are small it will longer and more generous on you. If you a 2x or 3x, it will fit you too. It’s just going to be a bit shorter.
One size fits all kaftans – I’m a 2x will they fit me?
They will fit size 2 up to a 3x, but very differently. They will be much longer on the size 2 person than the 3 x person. BUT that’s not a deal breaker. Most of the kaftans can be twisted and tied into many different styles including a top and skirt look. You can make it any length you like.
I am purchasing an item to give as a gift. Do you have gift wrapping?
We offer our Paula & Chlo signature packaging on all orders. If the item will fit in a gift box, it will be packaged in our black gift box with a double back satin ribbon and our matching tissue. If it does not fit into an apparel box it will be packaged in our Paula & Chlo gift bags. All at no charge to you. Our signature packaging is always Free! We will also hand-write a note for your gift. Just add that message in your order so we can take care of that for you.
I have to buy a gift and I need some help with finding the right thing?
No worries! We have someone that can help you find the perfect gift! Just call 248-865-7789. If your gift isn’t the “perfect” gift, the recipient can exchange it!! They have 30 days from the shipment date to return it to our warehouse. It is also bound by our return policies.
