Privacy policy

About This Privacy Policy

Paula & Chlo LLC (“Paula & Chlo,” “we,” “us” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose and protect personal information when you:

  • Visit paulaandchlo.com

  • Purchase or return merchandise

  • Create or use a customer account

  • Subscribe to marketing emails

  • Contact our Boutique Concierge

  • Interact with our advertisements, social-media pages or other services

Paula & Chlo LLC is the business responsible for the personal information described in this policy.

This policy should be read together with our:

Personal Information We Collect

The personal information we collect depends on how you interact with us.

Contact and Identity Information

We may collect:

  • Name

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

  • Account username or other account identifiers

  • Information provided when contacting customer service

Order and Transaction Information

We may collect:

  • Products viewed, purchased, returned or exchanged

  • Order numbers

  • Purchase history

  • Shipping and delivery information

  • Return and refund information

  • Gift-recipient information

  • Discount or promotion information

  • Communications concerning an order

Payment Information

Payments are processed through Shopify and other authorized payment providers.

Payment providers may collect payment-card details, billing information and fraud-prevention information. Paula & Chlo generally does not receive or store complete payment-card numbers.

Account Information

If you create an account, we may collect:

  • Login credentials

  • Saved addresses

  • Order history

  • Account preferences

  • Communications associated with the account

Passwords and other account credentials should be kept confidential.

Device and Online Activity Information

When you use the Site, we and our technology providers may automatically collect:

  • Internet Protocol address

  • Browser and device type

  • Operating system

  • Device identifiers

  • Approximate location derived from an IP address

  • Referring and exit pages

  • Pages and products viewed

  • Search activity

  • Shopping-cart activity

  • Interactions with advertisements and emails

  • Dates, times and duration of visits

  • Cookie and similar technology identifiers

Marketing and Preference Information

We may collect:

  • Email subscription preferences

  • Product and shopping interests

  • Advertising interactions

  • Cookie and privacy choices

  • Responses to promotions or surveys

  • Communication preferences

Paula & Chlo does not currently offer SMS or text-message marketing.

Information You Choose to Provide

We may collect information you voluntarily provide through:

  • Customer reviews

  • Photographs

  • Product questions

  • Customer-service requests

  • Return requests

  • Contests, promotions or surveys

  • Emails and other communications

Please do not send sensitive personal information that is unnecessary for us to assist you.

Sources of Personal Information

We may collect personal information:

  • Directly from you

  • Automatically through the Site

  • From Shopify and other service providers

  • From payment processors

  • From shipping carriers and package-protection providers

  • From advertising and analytics partners

  • From email-marketing providers

  • From social-media platforms

  • From fraud-prevention and security providers

  • From publicly available sources when permitted by law

How We Use Personal Information

We may use personal information for the following purposes.

Providing Products and Services

  • Processing and fulfilling orders

  • Processing payments

  • Arranging shipping and delivery

  • Providing tracking information

  • Processing returns, exchanges, refunds and store credits

  • Providing package protection

  • Managing customer accounts

  • Responding to questions and service requests

Communicating With You

  • Sending order confirmations

  • Providing shipping and delivery updates

  • Responding to customer-service inquiries

  • Sending return or refund communications

  • Providing account and security notices

  • Sending marketing emails when permitted

Operating and Improving the Site

  • Maintaining Site functionality

  • Remembering shopping-cart contents and preferences

  • Understanding how visitors use the Site

  • Improving merchandise, content and customer experience

  • Diagnosing technical problems

  • Measuring Site and advertising performance

Advertising and Marketing

  • Personalizing marketing communications

  • Measuring advertising effectiveness

  • Building or measuring advertising audiences

  • Presenting advertising on platforms such as Google, Facebook, Instagram, Pinterest and LinkedIn

  • Understanding whether an advertisement resulted in a Site visit or purchase

Some advertising activities may be considered a “sale,” “sharing” or use for targeted advertising under certain U.S. state privacy laws, even though we do not sell personal information for money.

Protecting Paula & Chlo and Our Customers

  • Detecting and preventing fraud

  • Verifying transactions

  • Protecting accounts and payment information

  • Maintaining Site security

  • Enforcing our policies and agreements

  • Investigating suspected unlawful activity

  • Protecting legal rights, safety and property

Complying With Legal Obligations

  • Maintaining tax and accounting records

  • Responding to valid legal requests

  • Complying with consumer-protection requirements

  • Establishing, exercising or defending legal claims

  • Meeting other legal and regulatory obligations

How We Disclose Personal Information

We may disclose personal information to the following categories of recipients.

Ecommerce and Technology Providers

We use Shopify to operate our online store and may use other providers for hosting, security, account management and Site functionality.

Payment Providers

Payment information may be disclosed to payment processors, banks, card networks and fraud-prevention providers to authorize and complete transactions.

Shipping and Order-Service Providers

We may disclose necessary information to:

  • Shipping carriers, including UPS and other carriers

  • Package-protection providers, including Route

  • Address-verification services

  • Return and delivery service providers

Analytics, Advertising and Marketing Providers

We may disclose online activity, device information and transaction-related information to providers that help us analyze Site use, send email marketing, measure advertising and provide relevant advertisements.

These providers may include:

  • Google

  • Meta, including Facebook and Instagram

  • Pinterest

  • LinkedIn

  • Omnisend

  • Shopify analytics and marketing services

The providers used may change as our business and technology change.

Professional Advisers

We may disclose information to accountants, attorneys, insurers, consultants and other professional advisers when reasonably necessary.

Legal and Safety Disclosures

We may disclose information when reasonably necessary to:

  • Comply with law, regulation, court order or valid legal process

  • Respond to lawful government requests

  • Prevent fraud or security threats

  • Protect customers, Paula & Chlo or another person

  • Establish, exercise or defend legal claims

Business Transactions

If Paula & Chlo is involved in a merger, acquisition, financing, reorganization, sale of assets or similar business transaction, personal information may be disclosed as part of that transaction, subject to applicable law.

Cookies and Similar Technologies

The Site uses cookies, pixels, tags and similar technologies.

Essential Technologies

Essential technologies support functions such as:

  • Shopping carts

  • Checkout

  • Customer accounts

  • Security

  • Fraud prevention

  • Session management

  • Privacy preferences

These technologies may be necessary for the Site to operate.

Analytics Technologies

Analytics technologies help us understand Site traffic, visitor interactions and Site performance.

Advertising Technologies

Advertising technologies may help us:

  • Measure advertising results

  • Present relevant advertisements

  • Build advertising audiences

  • Understand whether advertisements lead to purchases

  • Limit repeated advertisements

Where required by law, nonessential cookies and similar technologies will be used only after the required consent or choice has been obtained.

Managing Cookie and Advertising Choices

Depending on your location, you may manage eligible cookie choices through the privacy or cookie banner displayed on the Site.

Where available in your region, Shopify will display a Your Privacy Choices link in the website’s bottom legal footer. You may use that link to submit an eligible opt-out request.

You may also:

Blocking cookies may affect certain Site features.

Global Privacy Control

Where required by applicable law, we process a recognized Global Privacy Control signal as a request to opt out of the sale or sharing of personal information or targeted advertising for the browser and device transmitting the signal.

Because Global Privacy Control is browser- and device-specific, you may need to enable it separately on each browser or device.

Do Not Track

Some browsers offer a “Do Not Track” setting. Because there is not a universally accepted standard for responding to Do Not Track signals, the Site may not respond to them.

This does not affect our treatment of legally recognized opt-out preference signals, including Global Privacy Control where applicable.

Targeted Advertising and U.S. Privacy Choices

Paula & Chlo does not sell personal information for money.

However, we may disclose identifiers, device information, online activity and purchasing or advertising-interaction information to advertising and analytics providers. Under some U.S. state privacy laws, this may be considered:

  • Selling personal information

  • Sharing personal information for cross-context behavioral advertising

  • Processing personal information for targeted advertising

Where available in your region, you may submit an eligible opt-out request using the Your Privacy Choices link displayed in the website’s bottom legal footer.

You may also email info@paulaandchlo.com with the subject line Privacy Request or call 1-248-865-7789.

U.S. State Privacy Rights

Depending on your state of residence and whether the applicable law applies to Paula & Chlo, you may have the right to:

  • Confirm whether we process your personal information

  • Access personal information

  • Correct inaccurate personal information

  • Delete certain personal information

  • Obtain a portable copy of certain personal information

  • Opt out of the sale or sharing of personal information

  • Opt out of targeted advertising

  • Opt out of certain profiling activities

  • Limit certain uses or disclosures of sensitive personal information

  • Obtain information about categories of personal information collected or disclosed

  • Appeal the denial of a privacy request

  • Receive equal service without unlawful discrimination for exercising a privacy right

These rights are subject to exceptions and limitations under applicable law.

Submitting a U.S. Privacy Request

You may submit a request by:

  • Using the Your Privacy Choices link displayed in the website’s bottom legal footer, where available in your region

  • Emailing info@paulaandchlo.com with the subject line Privacy Request

  • Calling 1-248-865-7789

Please describe the right you wish to exercise and provide enough information for us to locate the relevant records.

Verification

We may need to verify your identity before completing an access, correction, deletion or portability request.

Verification may require matching information you provide with information already associated with your account or transactions. We will request only information reasonably necessary for verification.

Authorized Agents

Where permitted by law, an authorized agent may submit a request on your behalf. We may request proof of the agent’s authority and may ask you to verify your identity directly.

Appeals

If we deny a request and applicable state law provides a right to appeal, you may appeal by emailing info@paulaandchlo.com with the subject line Privacy Request Appeal.

We will respond within the period required by applicable law and provide information about any additional complaint options that may be available.

No Unlawful Discrimination

We will not unlawfully discriminate against you for exercising an applicable privacy right.

California Privacy Information

This section supplements the information provided elsewhere in this policy for California residents.

Depending on how you interact with us, we may collect the following categories of personal information:

  • Identifiers

  • Customer-record information

  • Commercial information

  • Internet or electronic-network activity

  • Approximate geolocation information

  • Audio, electronic or visual information you voluntarily provide

  • Inferences concerning shopping preferences

  • Account-login information and payment information handled through authorized providers

  • Other information that identifies, relates to or could reasonably be associated with a consumer or household

We collect these categories from the sources described in Sources of Personal Information and use them for the purposes described in How We Use Personal Information.

We may disclose these categories to the recipients described in How We Disclose Personal Information.

We do not knowingly use or disclose sensitive personal information to infer characteristics about a person.

We do not knowingly sell or share the personal information of consumers under 16 years of age.

California residents may exercise applicable rights using the request methods described above.

EEA and UK Privacy Information

This section applies when the European Union General Data Protection Regulation, European Economic Area data-protection law or United Kingdom data-protection law applies to our processing.

Controller

Paula & Chlo LLC is the controller responsible for the personal information described in this policy.

Our contact information appears in the Contact Paula & Chlo section below.

Legal Bases for Processing

Depending on the activity, we may process personal information because:

  • Processing is necessary to enter into or perform a contract with you, including fulfilling an order

  • Processing is necessary to comply with a legal obligation

  • Processing is necessary for our legitimate interests or those of another party, provided those interests are not overridden by your rights

  • You have provided consent

  • Processing is necessary to establish, exercise or defend legal claims

Our legitimate interests may include:

  • Operating and improving the Site

  • Providing customer service

  • Preventing fraud

  • Maintaining security

  • Understanding business performance

  • Marketing products to customers where permitted

  • Protecting our legal rights

When processing is based on consent, you may withdraw consent at any time. Withdrawal does not affect processing that occurred before consent was withdrawn.

EEA and UK Privacy Rights

Subject to applicable law, you may have the right to:

  • Access your personal information

  • Correct inaccurate or incomplete information

  • Request deletion

  • Restrict certain processing

  • Object to processing based on legitimate interests

  • Object to direct marketing

  • Receive certain information in a portable format

  • Withdraw consent

  • Lodge a complaint with an applicable data-protection authority

We do not use solely automated decision-making that produces legal or similarly significant effects about customers without meaningful human involvement, unless disclosed and permitted by law.

To exercise a right, contact info@paulaandchlo.com with the subject line Privacy Request.

International Transfers

Paula & Chlo is located in the United States. Personal information may be processed in the United States and in other countries where our service providers operate.

When applicable law requires transfer safeguards, we and our service providers may rely on:

  • Adequacy decisions

  • Approved contractual safeguards

  • Standard contractual clauses

  • The United Kingdom International Data Transfer Agreement or addendum

  • An applicable data privacy framework

  • Another lawful transfer mechanism

You may contact us for additional information about applicable transfer safeguards.

Complaints

You may lodge a complaint with the data-protection authority in the country where you live or work or where you believe a violation occurred.

We encourage you to contact us first so we have an opportunity to address your concern.

Email Marketing

If you subscribe to marketing emails, we may use your name, email address, shopping interests and interaction information to send and improve those communications where permitted by law.

You may unsubscribe at any time by using the unsubscribe link in a marketing email.

Unsubscribing from marketing does not prevent us from sending transactional or service-related communications, such as order, shipping, return, refund, account or security notices.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including:

  • Providing products and services

  • Maintaining customer accounts

  • Completing returns and refunds

  • Complying with tax, accounting and legal obligations

  • Resolving disputes

  • Preventing fraud

  • Enforcing agreements

  • Establishing or defending legal claims

Retention periods depend on the type of information, the purpose for collecting it, legal requirements and whether the information is needed for an existing dispute or investigation.

Order and transaction records may generally be retained for up to seven years or longer when required by law or reasonably necessary for a legal claim.

Marketing information may be retained until you unsubscribe or request deletion, subject to limited suppression records maintained to honor your opt-out.

Data Security

We use reasonable administrative, technical and organizational measures designed to protect personal information.

The Site is hosted through Shopify, and payment information is processed through authorized payment providers. Information transmitted through the Site is generally protected using encryption technologies such as Transport Layer Security.

No security measure or internet transmission is completely secure. We cannot guarantee absolute security.

You can help protect your information by:

  • Using a strong, unique password

  • Protecting account credentials

  • Signing out of shared devices

  • Contacting us promptly if you suspect unauthorized account activity

Children’s Privacy

The Site is intended for a general adult audience and is not directed to children under 13.

We do not knowingly collect personal information online from children under 13. If we learn that we collected such information without legally required authorization, we will take reasonable steps to delete it.

We do not knowingly sell or share personal information belonging to consumers under 16 years of age.

A parent or legal guardian who believes a child provided personal information may contact us at info@paulaandchlo.com.

Third-Party Sites and Services

The Site may contain links to third-party websites, platforms or services.

Those third parties operate under their own privacy policies and practices. We are not responsible for their independent privacy practices.

We encourage you to review a third party’s privacy information before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices, technology, legal requirements or services.

The revised policy will be posted on this page with an updated Last Updated date. When required by law, we will provide additional notice or obtain consent for material changes.

Digital Accessibility Assistance

Paula & Chlo LLC is committed to digital inclusion and continues working to improve the accessibility of our website and online services.

If you experience difficulty accessing or understanding this policy, using a website feature or completing a transaction, please contact our Boutique Concierge. We are here to help and will work with you in good faith to understand the difficulty and determine an appropriate way to provide the requested information or assistance.

Phone: 1-248-865-7789, Monday–Friday, 9:00 a.m.–5:00 p.m. ET, excluding federal holidays
Email: info@paulaandchlo.com

You do not need to identify a disability or provide medical information to request assistance.

Additional information about our ongoing accessibility efforts and available assistance is provided in our Accessibility Statement.

Contact Paula & Chlo

Questions or requests concerning this Privacy Policy or our privacy practices may be directed to:

Paula & Chlo LLC
29476 Northwestern Hwy, Suite 596
Southfield, MI 48034
United States

Phone: 1-248-865-7789
Email: info@paulaandchlo.com

Policy Dates

Effective Date: September 1, 2026
Last Updated: September 1, 2026