Privacy Policy

SHOP WITH CONFIDENCE!
Paula & Chlo Privacy Notice
Last Updated: July 24, 2025

At Paula & Chlo, we respect the privacy of our online visitors. We collect information about your purchases from our site to help personalize and continually improve your shopping experience. This information helps us communicate with you about our services, contests, promotions, and manage our website.

By using our website, you agree to the terms of this Privacy Policy, which is also part of our Terms and Conditions. Your personal information will only be used as described here. We do NOT sell or share your information with third parties without your consent.

What We Collect

We may collect the following:

  • Name

  • Contact information including email address

  • Demographic information such as postal code, preferences, and interests

  • Other information relevant to customer surveys and/or offers

When you visit our website, we may also automatically recognize:

  • IP address

  • Domain server

  • Type of computer or device

  • Type of web browser

This traffic data is non-personally identifiable and used to enhance your experience and improve our marketing efforts.

What We Do With the Information

We use this information to better understand your needs and offer improved services, including:

  • Internal record keeping

  • Improving our products and services

  • Sending newsletters or promotional emails

  • Sharing special offers or information we think you’ll find interesting (including approved third parties)

  • Contacting you for market research via email, phone, or mail

  • Customizing the website based on your preferences

We may disclose your information if required to:

  • Comply with applicable laws

  • Enforce our Privacy Policy or Terms and Conditions

  • Protect the rights, property, or safety of Paula & Chlo LLC, users, or others

Do Not Track Notice

We may use automatic data collection tools (cookies, tracking pixels, analytics software) to understand user behavior. At this time, we do not respond to Do Not Track signals from browsers.

Security

We are committed to protecting your personal information and maintaining a secure shopping environment. Our website is hosted on Shopify, which provides enterprise-level security infrastructure and maintains PCI DSS (Payment Card Industry Data Security Standard) compliance.

All sensitive data transmitted during checkout is encrypted using HTTPS (Hypertext Transfer Protocol Secure). This ensures that information such as payment details and login credentials is securely transferred between your browser and our servers.

We implement a combination of administrative, technical, and physical safeguards to protect your personal data against loss, misuse, unauthorized access, disclosure, alteration, or destruction. These include:

  • Secure servers and firewalls

  • Data encryption during transmission

  • Access controls and staff training

  • Regular monitoring and software updates

Important: While we take all reasonable precautions to protect your information, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

To reduce risk and ensure safe transactions:

  • Always verify that the website URL begins with https:// during checkout

  • Use unique, strong passwords for your account

  • Avoid entering personal information on public or shared devices

If you prefer, you may place your order by phone at 1-248-865-7789.

ADA Compliance and Accessibility

We are committed to accessibility and follow WCAG 2.1 AA standards to make our website inclusive. Accessibility features include:

  • Adjustable text size and contrast via our widget

  • Keyboard navigation

  • Descriptive alt text and accessible form fields

If you face any accessibility barriers, please contact us at info@paulaandchlo.com or call 1-888-980-8989. We’re happy to assist.

How We Use Cookies

Cookies help us enhance your experience, analyze traffic, and personalize content.

We use cookies to:

  • Identify which pages are being used

  • Tailor the website to your needs

  • Conduct internal analytics

You can accept or decline cookies via browser settings. Declining cookies may limit some features. Cookies do not give us access to your computer or any personal data beyond what you choose to share.

Third-Party Service Providers

We may work with trusted vendors for:

  • Package delivery (e.g., USPS, UPS)

  • Analytics and marketing

  • Secure payment processing

  • Hosting and website development

These providers receive only the necessary information to perform their services and are contractually obligated to protect your data.

Security Warnings

Paula & Chlo will never ask for sensitive information via email. If you receive suspicious emails claiming to be from us, do not respond or click links.

Use caution when posting personal info in public areas (e.g., reviews). Paula & Chlo is not responsible for data shared in such spaces.

Opting Out

You may unsubscribe from marketing emails anytime by:

  • Clicking the “unsubscribe” link in our emails

  • Adjusting your account settings

  • Emailing us at info@paulaandchlo.com

Legal Purchase Age

You must be 18 or older to purchase from our site. If under 18, a parent or guardian must approve the purchase. We do not knowingly collect data from children under 13 in accordance with COPPA regulations. If we discover such data, it will be deleted immediately.

External Linking Policy

Our website may link to third-party websites. We are not responsible for the privacy or security practices of those sites. Once you leave our site, you are subject to the privacy policy of the external website.

Changes to This Policy

We may update this policy at any time. Any changes will be posted here with the updated date. Continued use of our site indicates your acceptance of the revised terms.

Controlling Your Personal Information

You can restrict or update the use of your personal data by:

  • Adjusting your browser settings to limit cookies

  • Opting out via checkboxes on forms

  • Contacting us at info@paulaandchlo.com to request access, updates, or deletion of your information

We will not sell or lease your personal data unless required by law or with your explicit consent.

Contact Us

Paula & Chlo LLC
29476 Northwestern Hwy, Suite 596
Southfield, Michigan 48034
Email: info@paulaandchlo.com
Phone: 1-248-865-7789