Paula & Chlo - Privacy Policy

To ensure your Privacy Policy is as "lawsuit-tight" as your Terms & Conditions, we need to align the technical language (using TLS instead of just HTTPS) and add the specific 2026 legal requirements for SMS/Text Marketing and California Privacy Rights (CCPA/CPRA).

Since you have been targeted by an ADA lawsuit, I have also reinforced the Accessibility section to match the "Concierge" language we used in your other policies.

Last Updated: February 12, 2026

At Paula & Chlo LLC (“we,” “us,” or “our”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Notice explains how we collect, use, and safeguard your data. By using this Site, you agree to the terms of this Privacy Notice and our Terms of Use.

1. Information We Collect

We collect information to provide a superior shopping experience and to communicate with you about our products and services.

  • Personal Identifiers: Name, shipping address, billing address, email address, and phone number.

  • Payment Information: Payment data is processed securely via Shopify and our payment gateways. We do not store your full credit card number.

  • Demographic Data: ZIP code, preferences, and interests.

  • Technical Data: IP address, browser type, device identifiers, and browsing patterns.

2. How We Use Your Information

We use your data for the following purposes:

  • Fulfilling and shipping your orders.

  • Internal record keeping and tax compliance.

  • Improving our website and product offerings.

  • Sending promotional emails or SMS text messages (only with your explicit consent).

  • Concierge Support: Assisting you via phone or email for a personalized shopping experience.

3. Mobile Terms of Service (SMS/Text Messaging)

If you opt-in to receive automated marketing text messages (e.g., cart reminders, sales):

  • Consent: Your consent is voluntary and not a condition of purchase.

  • Opt-Out: You may opt-out at any time by replying STOP to any message.

  • Data Sharing: We do not sell or share your mobile opt-in data with third parties for their own marketing purposes.

4. Cookies & Automated Tracking

We use cookies and tracking pixels to analyze site traffic and personalize your experience.

  • Choices: You can set your browser to refuse cookies, though some site features may not function correctly.

  • Do Not Track: At this time, our Site does not respond to "Do Not Track" (DNT) signals.

5. Third-Party Service Providers

We share necessary information with trusted partners to operate our business, including:

  • Fulfillment: USPS, UPS, and FedEx.

  • Technology: Shopify (hosting), Route (insurance), and analytics providers.

  • Compliance: We may disclose data to comply with laws or to protect the safety and rights of Paula & Chlo LLC.

6. Security Standards

Your security is our priority. Our Site is hosted on Shopify, a platform certified Level 1 PCI DSS compliant.

  • Encryption: We utilize Transport Layer Security (TLS) to encrypt sensitive data during transmission.

  • Verification: Ensure your browser shows https:// and the padlock icon before entering data.

  • Limitation: While we implement industry-standard safeguards, no internet transmission is 100% secure. We encourage the use of strong, unique passwords.

7. State-Specific Privacy Rights (CCPA/CPRA)

If you are a resident of California (or other states with similar privacy laws), you have the right to:

  1. Request Access to the specific pieces of personal data we have collected.

  2. Request Deletion of your personal data.

  3. Opt-Out of the "sale" or "sharing" of your data. Paula & Chlo does not sell your personal information to third parties for monetary gain. To exercise these rights, please contact us at info@paulaandchlo.com.

8. Children’s Privacy

We do not knowingly collect personal information from children under the age of 13. If we discover such information has been collected, we will delete it immediately in compliance with COPPA.

9. Accessibility & Alternative Access

In accordance with WCAG 2.1 Level AA standards, we strive to make this Privacy Notice accessible to all. If you require this notice in an alternative format or need assistance understanding our privacy practices, please contact our Concierge Support:

  • Phone: 1-248-865-7789

  • Email: info@paulaandchlo.com

10. Changes to This Policy

We may update this Privacy Notice to reflect changes in law or our business practices. The "Last Updated" date at the top will indicate when the most recent changes were made.

11. Contact Us

Paula & Chlo LLC

29476 Northwestern Hwy, Suite 596

Southfield, Michigan 48034

Email: info@paulaandchlo.com