Paula & Chlo - Privacy Policy

Last Updated: March 6, 2026

At Paula & Chlo LLC (“we,” “us,” or “our”), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Notice explains how we collect, use, disclose, and safeguard your information when you visit paulaandchlo.com.

By using this Site, you agree to the terms of this Privacy Notice, our Terms of Use, and our Accessibility Statement.

1. Information We Collect

We collect information to provide a seamless shopping experience, fulfill orders, and communicate with you about our products and services.

Personal Identifiers

Name, billing address, shipping address, email address, and phone number.

Payment Information

Payment data is processed securely through Shopify and our payment gateways. Paula & Chlo does not store full credit card numbers.

Demographic Information

ZIP code, preferences, purchase history, and shopping interests.

Technical and Device Information

We may collect technical data including:

• IP address
• browser type
• device identifiers
• referring URLs
• browsing behavior and interactions with our website

Our ecommerce platform Shopify may automatically collect certain device information such as IP address, browser type, and time zone to help detect fraud and maintain website stability.

2. How We Use Your Information

We use collected information for the following purposes:

Order Fulfillment

Processing payments, shipping orders, and providing delivery updates.

Customer Service

Providing boutique concierge assistance via phone or email.

Website Improvement

Analyzing browsing activity to improve site functionality and product offerings.

Marketing Communications

Sending promotional emails or SMS messages only when you have provided consent.

Legal and Accounting Compliance

Maintaining records for tax, accounting, fraud prevention, and regulatory compliance.

3. Mobile Terms of Service (SMS/Text Messaging)

If you choose to receive marketing text messages (such as cart reminders or promotional alerts):

Consent

Your consent to receive SMS messages is voluntary and not required to make a purchase.

Opt-Out

You may opt out at any time by replying STOP to any text message.

Data Sharing

Paula & Chlo does not sell or share mobile opt-in data with third parties for their own marketing purposes.

4. Cookies & Automated Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience, analyze site traffic, and personalize marketing communications.

Types of Cookies Used

Essential Cookies
Required for the website to function, including shopping cart and session security.

Performance & Analytics Cookies
Help us understand how visitors interact with the site.

Marketing Cookies
Used to deliver relevant advertising and abandoned cart reminders.

Managing Cookie Preferences

You can manage cookie preferences by:

• adjusting browser settings
• selecting options within our cookie consent banner
• contacting our Concierge Support at
<a href="mailto:info@paulaandchlo.com">info@paulaandchlo.com</a>

Do Not Track Signals

Because there is currently no consistent industry standard for Do Not Track (DNT) browser signals, our website does not respond to DNT settings.

5. Third-Party Service Providers

We share necessary information with trusted partners to operate our business and provide services.

Shipping & Fulfillment

USPS, UPS, and FedEx.

Technology Providers

Shopify (website hosting and ecommerce platform), Route (shipping insurance), and analytics providers.

Legal Compliance

We may disclose information when required by law or to protect the rights, safety, and security of Paula & Chlo LLC and our customers.

6. Data Retention

We retain personal information only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

In many cases, records related to purchases may be retained for up to seven years for tax and accounting compliance.

7. Security Standards

Protecting your personal information is a priority for Paula & Chlo.

Our website is hosted on Shopify, a platform certified as Level 1 PCI DSS compliant.

Encryption

Sensitive information is protected using Transport Layer Security (TLS) encryption during transmission.

Secure Browsing

Customers should verify that their browser displays https:// and the padlock icon before entering sensitive information.

Limitation

While we implement industry-standard security safeguards, no method of transmission over the Internet is completely secure.

We encourage customers to use strong, unique passwords when creating online accounts.

8. State-Specific Privacy Rights (CCPA / CPRA)

If you are a resident of California or another state with similar privacy laws, you may have certain rights regarding your personal information.

These rights may include the ability to:

• request access to personal data we have collected
• request deletion of personal data
• request information about how personal data is used or shared

Paula & Chlo does not sell personal information for monetary gain.

To exercise your privacy rights, please contact us at:
<a href="mailto:info@paulaandchlo.com">info@paulaandchlo.com</a>

9. Children’s Privacy

Our website is not directed to children under the age of 13.

We do not knowingly collect personal information from children under 13. If we discover that such information has been collected, it will be deleted promptly in compliance with COPPA.

10. Accessibility & Alternative Formats

Paula & Chlo strives to provide a website experience that is accessible to the broadest possible audience.

Our accessibility practices are guided by the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, which serve as a widely recognized framework for improving digital accessibility.

If you require this Privacy Notice in an alternative format (such as large print or audio) or need assistance understanding our privacy practices, please contact our Boutique Concierge.

Phone: 248-865-7789

Email: info@paulaandchlo.com

Additional information regarding accessibility practices is available in our Accessibility Statement.

11. Changes to This Privacy Notice

We may update this Privacy Notice periodically to reflect changes in law, technology, or our business practices.

When updates are made, the “Last Updated” date at the top of this page will be revised.

12. Contact Us

If you have questions regarding this Privacy Notice or our data practices, please contact us:

Paula & Chlo LLC
29476 Northwestern Hwy, Suite 596
Southfield, Michigan 48034