Contact Our Boutique Concierge

Personal Service | Artisan Expertise | Human Connection

At Paula & Chlo, we believe shopping should be a personal, joyful experience. Whether you need help selecting the perfect Alashan cashmere shade, tracking an international order, or navigating our website, our team in Southfield, Michigan, is here to assist you.

Ways to Reach Us

By Phone (Concierge & Phone Orders)

For immediate assistance, styling advice, or to place an order over the phone:

• Call: 1-248-865-7789

• Hours: Monday – Friday, 9:00 AM – 5:00 PM EST

• Accessibility Support: If you encounter any barriers on our website, please call us. We are happy to walk you through our collections or process your request manually.

By Email

For general inquiries, return requests, or tracking questions:

• Email: info@paulaandchlo.com

• Response Time: We strive to respond to all inquiries within 1–2 business days.

By Mail

Paula & Chlo LLC 29476 Northwestern Hwy, Suite 596

Southfield, Michigan 48034

Send Us a Message

Please use the form below for any questions or concerns. If you are inquiring about an order, please include your Order Number for faster service.

A Note from the Office

While Paula and Randy handle the logistics, our resident "Wiggle Butts"—Kashmir, Tuula, and Sage—supervise the office with enthusiasm. We work hard to ensure every package is sent with the same care and joy our namesake, Chlo, inspired in us from the very beginning.