Paula & Chlo LLC Terms of Use

Terms & Conditions of Use

Effective Date: April 15, 2012

Last Updated: February 13, 2026

PLEASE READ THIS AGREEMENT CAREFULLY. This is a legally binding electronic contract. By clicking “I Agree,” accessing, browsing, or purchasing from Paula & Chlo LLC (collectively, the “Site”), you agree to be bound by these Terms, our Privacy Policy, and our Shipping/Return policies. If you do not agree, please discontinue use of the Site.

1. Use of the Site & Eligibility

These Terms apply to all users (guests, members, and subscribers). You represent you are the age of majority in your jurisdiction. You may not:

  • Permit any third party to use the Site under your credentials.

  • Decompile, reverse engineer, or duplicate any portion of the Site for commercial purposes.

  • Use the Site in a manner that damages, disables, or overburdens our servers. Paula & Chlo reserves the right to refuse service, terminate accounts, or cancel orders at our sole discretion.

2. Privacy & Data Protection

Your use of the Site is governed by our Privacy Policy, which is incorporated here by reference.

  • California Residents: Residents may contact the Complaint Assistance Unit of the Division of Consumer Services of the Dept. of Consumer Affairs in writing at 1020 N. Street, #501, Sacramento, CA 95814.

  • Children: We do not knowingly collect data from children under 13 per COPPA.

3. Mobile Terms of Service (SMS)

By opting into marketing texts, you agree to receive recurring automated messages. Consent is not a condition of purchase. Reply STOP to cancel or HELP for assistance. Message/data rates apply.

4. Products, Warranties & "As Is" Disclaimer

Paula & Chlo is a reseller, not a manufacturer.

  • Disclaimer: ALL PRODUCTS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. * Warranties: Paula & Chlo expressly disclaims all warranties of merchantability or fitness for a particular purpose. We pass through any manufacturer warranties where available but do not offer a direct warranty.

  • Vintage Pieces: Previously owned items are sold with wear associated with age. Review photos carefully; any purchase is a legally binding contract.

5. Payments, Gift Cards & Declines

  • Methods: We accept Visa, MasterCard, Discover, and American Express.

  • Declines: If authorization fails, the order is automatically canceled.

  • Gift Cards: Non-transferable and non-refundable. Paula & Chlo is not liable for cards delivered to incorrect email/physical addresses provided by the purchaser, nor for lost or stolen cards.

6. Promotions, Discounts & Vouchers

  • Vouchers/coupons are based on non-sale items and cannot be combined unless stated.

  • If a return reduces a purchase below a qualifying threshold, the discount value will be deducted from the refund.

  • Splurge Credits: Subject to expiration dates; nullified if returns drop the purchase below the required amount.

7. Returns & Refund Policy

  • 14 Days: Refund to original payment method.

  • 15–30 Days: Store credit only.

  • Condition: Items must be new, unused, and in an apparel box. Returns in mailer bags will be refused.

  • Final Sale: Perfume, soaps, cosmetics, and body luxuries are non-returnable.

8. Shipping Policy & Force Majeure

  • Free Shipping: Applies to U.S. 48-state orders over $100.

  • Expedited Shipping: UPS no longer guarantees these services; therefore, expedited fees are non-refundable even if delayed.

  • Force Majeure: We are not liable for delays caused by acts of God, weather, mechanical failures, or carrier strikes.

9. International Shipping

  • Final Sale: All international orders are non-returnable.

  • Fees: Duties/taxes are the customer's responsibility. Refused packages incur a 30% restocking fee plus all shipping costs.

10. Digital Accessibility & ADA Compliance

We aim to adhere to WCAG 2.1 Level AA standards.

  • Features: We utilize semantic HTML, alt-text, and keyboard navigability.

  • Assistance: If you encounter barriers, please contact our Concierge Support at 1-248-865-7789 or info@paulaandchlo.com. We will facilitate your order via telephone to ensure equal access.

11. Errors, Inaccuracies & Omissions

We reserve the right to correct typographical errors, pricing inaccuracies, or omissions and to cancel orders if site information is inaccurate at the time of purchase, even after an order is submitted.

12. Intellectual Property (IP)

All content (text, graphics, logos, images) is the property of Paula & Chlo LLC or its suppliers and protected by U.S. and International copyright laws. Any unauthorized use, including reproduction or modification, is strictly prohibited.

13. DMCA Compliance (Copyright Infringement)

Notifications of claimed infringement must be sent to: Paula & Chlo LLC, 29476 Northwestern Hwy, Suite 596, Southfield, MI 48034. Notice must include a physical signature, identification of the work, and a statement under penalty of perjury.

14. Customer-Generated Content

By submitting reviews or photos, you grant us a royalty-free, worldwide, irrevocable license to use, edit, and publish that content without compensation to you.

15. User Accounts

You must provide an accurate legal name and valid contact info. We reserve the sole right to terminate user agreements and deny access without prior notification.

16. Electronic Communications

By using the Site, you consent to receive all notices, disclosures, and agreements electronically, satisfying any legal requirement that such communications be in writing.

17. Complimentary Treat & Allergen Disclaimer

Complimentary treats (chocolates, etc.) are provided as a courtesy. They may contain milk, soy, gluten, or nuts. Consumption is at your own risk.

18. Scent Sensitivity Disclaimer

Our products (candles, soaps) and warehouse carry natural aromas. If you are extremely sensitive to scent, please note our products are not guaranteed fragrance-free.

19. Limitation of Liability & Damages

IN NO EVENT SHALL PAULA & CHLO LLC, ITS OFFICERS, OR EMPLOYEES BE LIABLE FOR ANY SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES (INCLUDING LOSS OF PROFITS). OUR AGGREGATE LIABILITY FOR ANY CLAIM SHALL NOT EXCEED $100 (ONE HUNDRED DOLLARS).

20. Release & Indemnification

You release Paula & Chlo LLC from all claims and damages arising out of your use of the Site. If you are a California resident, you waive California Civil Code §1542. You agree to indemnify and hold us harmless from any claim, including attorneys' fees, arising out of your breach of these Terms.

21. Dispute Resolution & Arbitration

Any dispute shall be determined by a court of competent jurisdiction in Oakland County, Michigan.

  • Arbitration Option: For claims under $10,000, either party may elect binding, non-appearance-based arbitration through an agreed-upon ADR provider.

  • Class Action/Jury Waiver: YOU WAIVE THE RIGHT TO A JURY TRIAL AND AGREE TO RESOLVE DISPUTES ONLY ON AN INDIVIDUAL BASIS.

22. Governing Law & Severability

These Terms are governed by the laws of the State of Michigan. If any portion of this agreement is held unenforceable, the remainder shall remain in full force. This document is the complete understanding between you and Paula & Chlo LLC.