Paula & Chlo LLC Terms of Use
Effective Date: January 1, 2012
Last Updated: March 6, 2026
PLEASE READ THIS AGREEMENT CAREFULLY. This is a legally binding electronic contract. By accessing, browsing, or purchasing from Paula & Chlo LLC (collectively, the “Site”), you agree to be bound by these Terms, our Privacy Policy, and our Shipping/Return policies. If you do not agree, please discontinue use of the Site.
1. Use of the Site & Eligibility
These Terms apply to all users (guests, members, and subscribers). You represent you are the age of majority in your jurisdiction.
You may not:
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Permit any third party to use the Site under your credentials.
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Decompile, reverse engineer, or duplicate any portion of the Site for commercial purposes.
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Use the Site in a manner that damages, disables, or overburdens our servers.
Paula & Chlo reserves the right to refuse service, terminate accounts, or cancel orders at our sole discretion.
2. Privacy, Cookies & Data Protection
Your use of the Site is governed by our Privacy Policy, which is incorporated here by reference.
Consent: By using the Site, you consent to our use of cookies and tracking technologies as described in our Privacy Policy and our Cookie Consent Banner.
California Residents: Residents may contact the Complaint Assistance Unit of the Division of Consumer Services of the Department of Consumer Affairs in writing at:
1020 N. Street, #501
Sacramento, CA 95814.
Children: We do not knowingly collect data from children under 13 per COPPA.
3. Mobile Terms of Service (SMS)
By opting into marketing texts, you agree to receive recurring automated messages. Consent is not a condition of purchase.
You may receive a one-time message to confirm your enrollment. Reply STOP to cancel or HELP for assistance. Message/data rates apply.
4. Intellectual Property & Copyright Notice
A. Ownership of Content
All content and otherwise protectable features of this website, including but not limited to the design, arrangements, layout, software, text, graphics, and images were created by or at the direction of Paula & Chlo LLC, are our exclusive property and are protected by United States and international copyright laws.
NO PORTION OF THIS WEBSITE MAY BE COPIED, IMITATED, OR RETRANSMITTED UNLESS EXPRESS PERMISSION IS GIVEN IN WRITING.
B. Compilation and Trademarks
The compilation, collection, arrangement, and assembly of all content on this site is our exclusive property.
All trademarks, service marks, and trade names (whether registered or not) are the sole property of Paula & Chlo LLC.
5. DMCA Copyright Infringement Policy
Pursuant to 17 U.S.C. Section 512, we have implemented procedures for receiving written notification of claimed infringements.
A. Notice Requirements
Any written notice regarding infringing activity must include:
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An authorized signature
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Identification of the work
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Identification of the infringing material
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Your contact information
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A statement of good faith belief
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A statement of accuracy under penalty of perjury
B. Designated Agent
All claims must be submitted to:
Paula & Chlo LLC
29476 Northwestern Hwy, Suite 596
Southfield, MI 48034
info@paulaandchlo.com
6. Products, Warranties & "As Is" Disclaimer
Paula & Chlo are resellers, not a manufacturer.
Disclaimer: ALL PRODUCTS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.
Warranties: Paula & Chlo expressly disclaims all warranties of merchantability or fitness for a particular purpose.
We pass through manufacturer warranties where available but do not offer a direct warranty.
7. Payments, Gift Cards & Declines
Methods: We accept Visa, MasterCard, Discover, and American Express.
Declines: If authorization fails, the order is automatically canceled.
Gift Cards: Non-transferable and non-refundable. Paula & Chlo is not liable for cards delivered to incorrect addresses provided by the purchaser, nor for lost or stolen cards.
Chargebacks: Initiating a chargeback for a transaction that has been fulfilled or delivered may be considered fraudulent. Paula & Chlo reserves the right to dispute chargebacks with supporting documentation including shipping confirmation, delivery records, and order history. Accounts associated with abusive chargeback activity may be restricted from future purchases.
8. Promotions, Discounts & Vouchers
Vouchers or coupons are based on non-sale items and cannot be combined unless stated.
If a return reduces a purchase below a qualifying threshold, the discount value will be deducted from the refund.
Splurge Credits: Subject to expiration dates; nullified if returns drop the purchase below the required amount.
9. Returns & Refund Policy
14 Days from receipt: Refund to original payment method.
15–30 Days from receipt: Store credit only.
Condition: Items must be new, unused, with all original tags attached, and in an apparel box. Returns in mailer bags will be refused.
Final Sale: Perfume, soaps, cosmetics, and body luxuries are non-returnable.
Additional Condition: Items returned showing signs of wear, use, alteration, fragrance, cosmetic residue, soiling, lint, and hair, or damage may be refused or returned to the customer at the customer's expense.
Return Packaging: Returns must be in a box - we do not accept plastic mailer bags.
Return Monitoring: To maintain fair policies for all customers, Paula & Chlo reserve the right to review and limit returns from accounts exhibiting excessive return patterns or suspected misuse of the return policy. Excessive returns will incur a charge of 20%.
10. Shipping Policy & Force Majeure
Free Shipping: Applies to U.S. 48-state orders over $100.
Expedited Shipping: Carriers no longer guarantee these services; therefore, expedited fees are non-refundable even if delayed.
Force Majeure: We are not liable for delays or failure to perform caused by acts of God, weather, mechanical failures, carrier strikes, pandemics, or governmental restrictions.
11. International Shipping
Final Sale: All international orders are non-returnable.
Fees: Duties/taxes are the customer's responsibility.
Refused packages incur a 30% restocking fee plus all shipping costs.
12. Digital Accessibility
Paula & Chlo LLC strives to provide a website experience that is accessible to the broadest possible audience.
Our accessibility practices are guided by the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, which serve as a widely recognized framework for improving digital accessibility.
A. Accessibility Assistance
If you encounter difficulty accessing any part of our website, please contact us at:
Email: info@paulaandchlo.com
Phone: 1-248-865-7789
Our accessibility efforts are guided by our full Accessibility Statement, which is incorporated into these Terms by reference.
B. Feedback and Opportunity to Address Accessibility Concerns
Paula & Chlo welcome feedback regarding the accessibility of our website.
If you encounter a specific accessibility barrier, we encourage you to contact us so we can better understand the issue and work toward an appropriate solution.
Providing information about the webpage involved, the issue encountered, and any assistive technology used helps us investigate and address accessibility concerns more efficiently.
C. Third-Party Platforms
Our website may incorporate third-party platforms or software, including services such as Shopify checkout, payment processors, analytics tools, or embedded applications.
While we strive to work with vendors that prioritize accessibility, Paula & Chlo does not control and cannot guarantee the accessibility of third-party systems that operate independently of our website.
13. Errors, Inaccuracies & Omissions
We reserve the right to correct typographical errors, pricing inaccuracies, or omissions and to cancel orders if site information is inaccurate at the time of purchase, even after an order is submitted.
14. Customer-Generated Content
By submitting reviews or photos, you grant us a royalty-free, worldwide, irrevocable license to use, edit, and publish that content without compensation to you.
15. User Accounts
You must provide an accurate legal name and valid contact information.
We reserve the sole right to terminate user agreements and deny access without prior notification.
16. Electronic Communications
By using the Site, you consent to receive all notices and agreements electronically, satisfying any legal requirement that such communications be in writing.
17. Complimentary Treat & Allergen Disclaimer
Complimentary treats (chocolates, etc.) are provided as a courtesy.
They may contain milk, soy, gluten, or nuts. Consumption is at your own risk.
18. Scent Sensitivity Disclaimer
Our warehouse handles scented products (candles, soaps). If you are extremely sensitive to scent, please note our products are not guaranteed fragrance-free.
19. Limitation of Liability & Damages
To the maximum extent permitted by law, Paula & Chlo’s total liability for any claim shall not exceed the amount paid for the product, or $100, whichever is less.
Paula & Chlo is not liable for special, indirect, or consequential damages.
To the fullest extent permitted by law, Paula & Chlo shall not be liable for delays, delivery failures, service interruptions, or other issues caused by third-party service providers, including but not limited to shipping carriers, payment processors, hosting platforms, or software applications used to operate the Site.
Some jurisdictions do not allow the exclusion or limitation of certain damages; therefore, some of these limitations may not apply to you.
20. Release & Indemnification
You release Paula & Chlo LLC from all claims and damages arising out of your use of the Site.
If you are a California resident, you waive California Civil Code §1542.
You agree to indemnify and hold us harmless from any claim, including attorneys' fees, arising out of your breach of these Terms.
21. Dispute Resolution & Governing Law
This agreement is governed by the laws of the State of Michigan.
Any action must be brought in Oakland County, Michigan.
Improperly Filed Claims: Should you file a claim contrary to this Section, Paula & Chlo may recover actual attorneys’ fees and costs.
Arbitration Option: For claims under $10,000, either party may elect binding, non-appearance-based arbitration.
Class Action / Jury Waiver: YOU WAIVE THE RIGHT TO A JURY TRIAL AND AGREE TO RESOLVE DISPUTES ONLY ON AN INDIVIDUAL BASIS.
22. Severability & Complete Agreement
If any portion of this agreement is held unenforceable, the remainder shall remain in full force.
This document represents the complete understanding between you and Paula & Chlo LLC.