Terms of Use

Welcome to Paula & Chlo!

Terms and Conditions Governing the Purchase of Products

Thank you for choosing Paula & Chlo as your preferred eCommerce service website. Before proceeding, we kindly request you to carefully review the following terms and conditions that govern your use of this website. By using our website, you agree to enter into an electronic contract and be bound by these terms, which constitute a legally enforceable agreement. Throughout this document, these terms of use will be referred to as the "Agreement."

All users of this website, including those who browse the site, sign up as members, or shop as guests, are bound by this Agreement. It is important to note that Paula & Chlo reserves the right to modify this Agreement at any time. If you do not agree with the terms outlined in this Agreement, you have the option to refrain from using our website.

Products and Warranties

As a reseller of fine products, Paula & Chlo! does not offer any additional product warranties or guaranties, but passes along to you any warranty that may be provided by the manufacturer. We will try to facilitate any claims you may have regarding defective products with the manufacturer, but we do not offer a direct warranty.
Payments
We accept the following forms of payment: VISA, MasterCard, Discover and American Express.

Vouchers

Vouchers or discounts are based on their use with non-sale items. If an item is on sale, the voucher will take that sale into account. If an item is on sale for 10% off and the vouchers is for 15% off, the item will sell for 15 % off, not 25 % off, unless otherwise indicated.
Only one special offer / discount / promotion per item. They cannot be combined.

Gift Cards

Paula & Chlo Gift Cards are sold subject to the following terms and conditions:
• No fees are imposed on Gift Cards and they do not expire.
• Gift cards are non-transferable and may not be returned or redeemed for cash (except as required by law).
• If your total is less than the value of the Gift Card, the remaining balance will be credited to your account and will be redeemed against subsequent orders.
• If you return products you purchased using a Gift Card, the purchase amount will be credited as a store credit and may be redeemed against subsequent orders.
• Paula & Chlo L.L.C. are not liable for delivery of a Gift Card to an incorrect physical address as this is the sole responsibility of the purchaser.
• Virtual Gift Cards will be e-mailed to the recipient once the full order has been processed and payment has been made.
• Paula & Chlo L.L.C. are not liable for delivery of a Virtual Gift Card to an incorrect or non-existent email address. This is the sole responsibility of the purchaser.
• Paula & Chlo L.L.C. are not responsible if a Gift Card is lost, stolen, destroyed or used without permission.
• Paula and Chlo L.L.C. reserve the right to cancel a Gift Card if we deem such action necessary.
• Promotion codes cannot be applied to purchasing of Gift Cards with the exception of free shipping codes which can be applied to Printed Gift Card Orders.
• Shipping is applicable on Printed Gift Cards.
• A Gift Card purchase is a Final Sale and is a non-returnable item.

Payment Declines

If we are unable to authorize or charge your credit card, we will email you. Please check with your issuing bank for details. Once your credit card is declined we will automatically cancel you order. Please feel free to re-purchase the item using a different credit card.

Site Transaction

We reserve the right to refuse any order you place with us.

At Paula & Chlo, we strive to provide the highest level of customer satisfaction. If you have any concerns or issues with your purchase, please contact us, and we will do our best to resolve them. Please take note of the following instructions and guidelines.

Returns:

You have 14 days from the date of delivery to return your item(s) to our warehouse for a form of payment refund. Once your return is beyond the 14 day return period, you have a total of 30 days from the date of your delivery for a store credit. Please see below for the steps to initiate a return and the conditions that must be met for an item to be eligible for return.To initiate a return, please follow these steps:

To initiate a return, please follow these steps:

Place the item you wish to return back into its original packaging.
Include either a copy of the emailed receipt or a separate sheet with your name, email address, and order number.
Indicate your preferred course of action: refund or replacement. If you want a replacement, please specify the desired item.
Ship the package to the following address:

Paula & Chlo

29155 Northwestern Hwy Suite 596

Southfield, MI 48034

Please note that returns sent in mailer bags will not be accepted and will be returned to you. Ensure that your package is received within the specified timeframe mentioned below; failure to comply may result in the package being returned to you.

Return Eligibility:

For an item to be eligible for a return, it must meet the following criteria:

The merchandise must be in new, unused, and original condition. The product(s) will be inspected upon receipt.
The merchandise must have all the original tags attached and packaging, including the plastic bag and any boxes provided in the original shipment.
Please do not remove manufacturer's packaging on zipper pulls, handles, shoulder straps, and hardware covering. Removing packaging or tags will result in the item being ineligible for return.

Please ensure that the item is returned in the same packaging it was received in. Items will not be accepted if returned in a bag or mailer bag; they must be returned in an apparel box for the return to be accepted.

Please note that we do not accept returns on Perfume, Cosmetics, Soaps, or Body Luxuries.

Return Label Request:

If you prefer to have us provide a UPS return label, please get in touch with us by calling 1-248-865-7789 or emailing us at info@paulaandchlo.com. Please note that there will be a charge for the return label, ranging from $10 and up, depending on your zip code and package weight. Once we receive your request, we will email you the UPS return label. Kindly print the label, securely tape it onto the box, and take the package to your nearest UPS office.

Returns received after the 30-day return deadline will be returned to the sender at the sender's expense. Credit will not be issued for return shipping charges. Postage due or COD returns will not be accepted and will be shipped back at the sender's expense.

Refunds:

Once we receive your return and approve the condition of the item, we will issue a refund to your original method of payment. Please note that we can only issue refunds on the original payment method. Returns are normally processed within 5-10 business days after arriving at our fulfillment center. Credits usually take 7-10 business days to appear on your credit card statement.

For items that are returned beyond the 14-day window from the time your package was delivered, we have a specific process in place. Once the returned items have been inspected and accepted, we will issue a store credit as a form of refund. This store credit can be redeemed by contacting us via phone, and we will assist you in applying the credit towards your next purchase.

We value your continued support and strive to provide a seamless experience even in such situations. Feel free to contact us should you have any further inquiries or require assistance.

Shipping

We ship Monday thru Friday excluding holidays. We offer FREE standard shipping within the 48 contiguous United States over $100.00. A shipping fee will be added to sales under $100.00. You also have the option of 2nd Business Day or Next Business Day shipping. 2-DAY and Next Day are delivered Monday thru Friday excluding holidays. We do not offer Saturday or Sunday delivery. In the case of acts of God, adverse weather conditions, mechanical difficulties or delays caused by high volume holiday carrier delays we must defer to our carrier's posted guarantee and thus a package delivery delay will not be refunded. Delays such as this are out of our control and the carrier will not refund the fee, therefore, we cannot refund the fee. The expedited shipping will only be delivered on business days - Monday - Friday excluding holidays. Orders for 2nd Business Day or Next Business Day placed after 12:00 pm EST will be shipped the following business day. UPS is no longer guaranteeing expedited, next day and 2nd day services, therefore there are no refunds for any delay with these services. We offer shipping in Alaska and Hawaii - once your order is received we will contact you if there is an additional charge.

Expedited Shipping

Please be advised that expedited shipping options are available for orders placed before 12:00 pm EST on business days (Monday - Friday). Orders for 2 Day which is 2 Business Days or Next Day which is the Next Business Day that are placed after 12:00 pm EST on Thursday will be shipped the following business day and will be delivered the business day after that. Please note that while we prioritize the expedited processing of orders, we cannot guarantee your order will ship the same day.

Expedited shipping may experience delays due to factors beyond our control or UPS's control, including but not limited to unforeseen events such as weather or equipment delays. As of March 2020, UPS no longer guarantees certain expedited services. Therefore, shipping charges are non-refundable, even if the shipment does not arrive on the expected date.

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If your order qualifies for free shipping because the order is over the $100.00 requirement and you then return items that result in your purchase going under the minimum free shipping required amount, the shipping charge will then be taken out of your refund.

If you purchase an item at a discount and decide to return it, you are responsible for the return shipping. You can of course ship it back via USPS, UPS or FEDEX. We can email you a shipping label. If we email you a shipping label you will be responsible for the return shipping fee. If you decide to exchange an item that was purchased on sale, you will be charged for shipping back to you.

Shipping Schedule:

Domestic packages are generally dispatched within 24 to 48 hours after receipt of payment on business days if the order is received by noon EDT (M-F, excluding Holidays), and are shipped via USPS and UPS. Your package will have a tracking number. We will email you that tracking number and your item's estimated date of arrival. Your package will be dropped off without a signature unless you request a signature required at delivery or if your package requires it because of the contents value. If a package is delivered with no signature required and there is no one to receive it, it is left up to the driver's discretion whether or not the package will be left. We will let you know if a signature is required when we send you your tracking number.

If we are shipping to a P.O Box, that may extend your shipping time by a few days. We generally do not ship via the US Postal system. We are happy to accommodate you, but it may cause a slight delay.

International shipping - generally ships within a 3 to 5 days of receipt of payment on business days M-F excluding Holidays.

Please contact us for special delivery requests.

Shipping Fees:

Shipping fees may include handling and packing fees as well as postage costs. Transport fees vary according to total weight, size and value of the shipment and location of delivery. In the event you return your purchase, shipping charges are not refundable.

Packages shipped via Next Day or Second Day expedited service are shipped without our signature packaging, due to the increased weight and shipping box size. If you wish to include signature packaging you must email us before your purchase and we can estimate the up-charge, we do not mark up shipping, we only charge our costs incurred.

Expedited shipping is not always a guaranteed service. Since COVID March 2020, the UPS is not longer guaranteeing some expedited services. We cannot refund shipping charges even if the shipment does not arrive on the expected date if UPS is not qualifying it for a refund.

Cancellations:

We take pride in shipping orders quickly, and many orders are shipped within hours of receiving them. Therefore, we cannot change or cancel an order once it has entered the shipping process. Once the order is out of our possession we cannot cancel your order. Once you receive your order, you may then return the order if you wish. If you refuse your package, you will be charged the appropriate shipping costs.

Non-Deliverable Return Shipments / Refused Shipments

If your order is shipped via UPS or USPS and several delivery attempts are made to deliver your package, delivery is not accepted, and for whatever reason, your package is returned to Paula & Chlo, you will incur the associated costs of that return. There will be the initial delivery cost, the return delivery cost and a 15 % re-stocking fee. Every attempt to accommodate your delivery needs will be made within the guidelines and policies of the delivery company. In the event your package is returned, we have no choice but to charge you for the incurring costs.

If a package goes missing due to an incorrect address provided by you, we cannot be held responsible for the missing package.

Damaged Goods:

If your items arrive damaged, please contact us immediately (within 48 hours of delivery) to allow us the opportunity to investigate the issue. If damaged goods are to be returned for credit, they must be unworn and unwashed, with the original tags attached, and returned to us within 14 days.

Lost or Delayed Packages:

In the event that your package is lost or significantly delayed during transit, please contact us immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive your order as soon as possible. However, please note that we cannot be held responsible for delays caused by circumstances beyond our control, such as weather conditions, UPS delays or customs procedures.

If the tracking information for your package indicates that it has been delivered but you have not received it, please first check with your neighbors or local postal service. Sometimes packages are left with a neighbor or in a secure location. If you are unable to locate the package, please contact us, and we will assist you in filing a claim with the shipping carrier. Once the package is delivered and that is confirmed by UPS, we have no recourse.

Exchanges:

If you wish to exchange an item for a different size, color, or style, please follow the return process outlined above.

Final Sale Items:

Certain items may be marked as "final sale" or "non-returnable" on our website. These items are not eligible for returns or exchanges unless they are received in a damaged or defective condition. Please review the product description carefully before making a purchase.

Final sale– Items listed as Final Sale - are a Final Sale! Returns, Exchanges, Price Adjustments, or cancellations will not be permitted. No exceptions! items may not be returned.

INTERNATIONAL SHIPPING

We ship Internationally to most areas outside of the EU. Shipping rates are displayed at the time of checkout. If your order exceeds our weight or value limitations - (perhaps you purchased multiple items), there may be an additional shipping charge. If this is the case, we will contact you for your approval. If your shipping destination is not listed, please feel free to email us for a shipping quote. Email us at info@paulaandchlo.com . International customers are responsible for customs, duties, taxes, brokerage fees and any other charges that may incur on all purchases. We reserve the right not to ship to certain areas.

International orders are shipped without our signature packaging, due to the increased weight and shipping box size. Our international rates are computed by the item weight only, with minimal box size. If you wish for signature packaging you must email us before your purchase and we can estimate the up-charge.

Our shipping times will vary depending on Customs. We cannot control the length of time Customs may hold a package. Accordingly, shipping times are not certain because of possible Customs delays. Customs delays are totally out of our control. Once your package leaves the US postal system our access is limited and we can only update you when the postal system updates us. Generally, we do not have extended delays, but it does happen on occasion.

International orders are non-returnable and are a final sale.

In adherence to our store policy on international shipments, it is imperative to note that once an order has departed our warehouse, it is deemed non-returnable. Regrettably, we are unable to intervene or cancel the shipment during transit. This policy extends to a final sale status, underlining the substantial time and cost investments associated with potential returns, encompassing taxes and customs procedures. We appreciate your understanding of these stipulations as they contribute to the streamlined efficiency of our international shipping process.

If your order is refused and not accepted, you will be charged for all shipping fees that may be incurred and 30% restocking fee.

Promotions

All of our promotions or sales have a start and end date. We do reserve the right to end any given sale at any time without notice. There are always exceptions to promotions or sales, including the exclusion of certain brands, and you should review the terms related to a promotion or sale. Those exceptions can also change at any given time. Sales and vouchers/coupons cannot be combined on a purchase. Sales are not valid on previous purchases and cannot be combined with other offers or coupons. The same terms apply to items which are discounted on the website.

If using a Coupon has a minimum purchase requirement for it to be valid, the following condition applies: If merchandise is returned which reduces the qualifying purchase amount, the coupon value will be deducted from the refund.

Phone Orders

Please feel free to place your order by phone at +1-248-865-7789

Change Your Order Status

Occasionally high demand causes us to run out of certain items. Sometimes an item is out of stock and not expected to come back in stock, so we must cancel that item. In this case, you will receive a complete refund.

Errors, Inaccuracies and Omissions

We work hard to ensure the accuracy of pricing. Despite our efforts, pricing errors may still occur. If an item‘s price is higher than the price displayed, we will cancel your order of that item and notify you of the cancellation. Occasionally, there may be information on our site that contains typographical errors, inaccuracies or omissions that may relate to product description, pricing promotions, offers and availability. We reserve the right to correct any errors, inaccuracies, or omissions. We also reserve the right to change or update information, or cancel an order if any information on the site is inaccurate at the time of purchase - without prior notice. This may occur after your order has been submitted.

Taxes

Tax charges are based on state and local tax laws and tax rates.
Where required, tax will also be applied to the shipping and handling charges. If you return an item for a refund, the tax will also be refunded. Taxes you paid on the shipping and handling of that item in nonrefundable.

Website Images and Measurements

We make every effort to ensure that images on our website are as accurate as possible. Colors may vary from monitor to monitor and may also vary because of lighting and photography. We are as accurate as possible in our descriptions, weights and measurements with no intention to mislead the buyer.

Vintage Pieces

When purchasing a previously owned or vintage piece, it is in used condition and will have the necessary wear associated with it. We are as accurate as possible in our descriptions, but cannot describe every detail. Please review the photos carefully. Feel free to call for more detailed photos.

Disclaimer

By purchasing one of our items, you the buyer acknowledge that you have read and agreed to our policies and terms and conditions. Buyer’s purchases are a legally binding contract. Any item is subject to prior sale. We reserve the right to end a sale at any time.

Website Changes

Paula & Chlo has the sole discretion and/or power to change, modify, suspend or discontinue the eCommerce platform, inclusive of its features, products, content and services offered on the website. We will try to serve a notice first before making a change but in certain circumstances, prior notice cannot be given.
It is the sole discretion of Paula & Chlo to grant user access to the website. In case of modification or discontinuation of Paula & Chlo, the company will not be liable to any third party or any user for any service, features, products or content offered through the website.

Website Transactions

Paula & Chlo have the sole authority to limit and/or cancel orders placed with the company. We will use our sole discretion to define the quantities purchased per person, per household or per order. The applicability of such restriction will be based on multiple accounts owned by the same customer, usability of same credit card on multiple accounts and placing multiple orders through multiple accounts for the same billing and/or shipping address.
If an order(s) is cancelled, the administration team of Paula & Chlo will attempt to notify the person through phone, email or by contacting the billing address given at the time of order. If Paula & Chlo find that orders were placed by resellers, dealers and/or distributors, the company will exercise its sole judgment to limit or prohibit such orders.

Official Rules For Contest / Giveaway / Sweepstakes/ Special Sales

Giveaway winners will be selected at random. It is not necessary to purchase a product to enter the contest. Alternatively, a purchase does not guarantee or improve one’s chances of winning. You must be 18 or older to participate. The content is offered only in the forty-right (48) contiguous states of the United States (US) and District of Columbia (DC). Sorry, but we cannot include Alaska, Hawaii, Puerto Rico or other US territories and possessions, including overseas military installations. In other words, the participants and winners in the contest should belong to the forty-eight contiguous states of the US and DC.

Contest / Sweepstakes / Giveaway Description:

The ‘Paula & Chlo’ contest begins ............ EST on ______...., 20... and will end on 9:00 EST on______ . All the times are Eastern Standard Time for the contest.
By entering the contest, entrants agree to waive any rights to claim ambiguity or error in the Official Rules of the Sweepstakes, or the Sweepstakes itself, and agree to be bound by the Official Rules and all decisions of the Sponsor and Sweepstakes administrator, whose decisions are binding and final in all respects.

How to Enter Contest / Sweepstakes / Giveaway?

A valid Internet connection should be used to enter the giveaway. Please be reminded that no purchase is necessary to enter the contest and neither does a purchase increase chances of winning. On the contest page, you will be asked to fill in the entry form with verifiable details such as first name, last name, complete address (city, state, and zip code), contact number with area code, valid email ID and email confirmation.
You will also be given the option to become a member of ‘Paula & Chlo’s and is totally optional. However, members do have benefits such as discount offers.

Voucher with Purchase

Terms & Conditions for Paula & Chlo Vouchers or Coupons

You may receive a Paula & Chlo voucher or coupon which may be used to purchase any merchandise on-line at PaulaandChlo.com by using the voucher code given to you. This code will be assigned to you and your email address.
Most voucher or coupon will expire in 6 months from the date of the purchase and promotion and is eligible to be used on your next purchase. Expiration may be less and if so it will be indicated on the voucher.
Vouchers and coupons are non-transferable and may not be returned or redeemed for cash.
If your total is less than the value of the voucher or coupon, the remaining balance will be credited to your account and will be redeemed against subsequent orders.
If you return products you have purchased using this ”Voucher with Purchase” voucher or coupon, the remaining balance will be credited to your account as a store credit and will be redeemed against subsequent orders.
If you return the item(s) that qualified you to get a voucher or coupon, the voucher or coupon card will be no longer be valid toward any other item.
Paula & Chlo is not liable if the voucher or coupon is delivered to an incorrect or non-existent email address.
Paula & Chlo is not responsible if a voucher or coupon is lost, stolen, destroyed or used without permission.
Paula & Chlo reserve the right to cancel a voucher or coupon if we deem such action necessary.
Shipping is applicable when you use a voucher or coupon.

Splurge Credits

Splurge Credits are earned starting Cyber Monday 11-28-16 starting at 5:00 am and ending at midnight PST. $25 splurge credits will be deposited into the the account of the purchaser on 1-10-17. They will be active on 1-10-17. They expire on 6-10-17 and can be used site-wide. They are non-transferable and they can not be redeemed for cash. Some exceptions may apply. If the item or items that were purchased are returned or if the amount of the purchase goes below the $200.00 mark for any reason including returns, then the splurge credit will become null and void. Paula & Chlo reserves the right to cancel if we deem such action absolutely necessary. The $200.00 amount required in purchases does not include tax, shipping and is calculated after any discounts have been taken.

Friends & Family Event -

A 20% discount can be used on Regular Priced items by using code FRIENDSANDFAMILY at checkout. This event has exclusions! All products are not eligible for the discount. Claudia Nichole, Caroline Grace and Kendra Scott is not included in this sale. Previously purchased items are not eligible for this discount. This sale can be cancelled at any time.

Gifted site credit with minimum purchase

Your Paula & Chlo $20.00 site credit has a minimum purchase requirement for it to be valid, the following condition applies: If merchandise is returned which reduces the qualifying purchase amount, and the site credit issued has been used to purchase merchandise, the site credit value will be deducted from the refund.

User Accounts

As a user, you agree that you will provide your accurate full legal name, a valid email address, valid phone number and shipping/billing address at the time of your registration. Paula & Chlo LLC and user have the right to terminate the user agreement without any prior notification. In that case, the company has the sole right to deny user any further access to its account and the website.
Product Stock
Paula & Chlo sell only those products which the company has in stock. If for any reason a user orders a product which is not in stock, the Paula & Chlo representative will contact the user and provide an active status on the item. If the item cannot be procured, the cost of the item will be refunded in full.

Website Contents

All images, designs, icons, texts, photographs, videos and other materials visible on the website is the intellectual property, trademark and/or copyright of Paula & Chlo LLC and its subsidiaries, if any. The published content on the website is intended for non-commercial and personal use only. If anyone downloads the contents, it should be for personal use only. Downloading the copyright content does not mean transfer of rights to the person downloading or copying the content, even though it is strictly prohibited.
The downloaded and/or copied materials should not be published, distributed, transmitted, displayed, modified, sold, create derivative works or exploited in any manner. Unless mentioned on the website, the content visible on the website is intended for promotion of Paula & Chlo products in the U.S. The website is owned, controlled and managed by Paula & Chlo LLC from its offices in Franklin and Southfield Michigan.
Efforts have been made to describe the images and/or merchandise visible on Paula & Chlo as accurately as possible. However, it is a fact that color palettes and images may differ with every computer and browser; hence, if there is any doubt in the mind of the user regarding descriptions, hardware and colors, the user can contact Paula & Chlo through info@paulaandchlo.com, paula@paulaandchlo.com or call at 1-888-980-8989.
Unless approved by the company, please do not send any creative ideas, proposals, plans, suggestions and other things to the website by using its online “comment” system, email, and postal mail. If such materials are received, Paula & Chlo LLC retain the right to edit, copy, distribute, translate, and publish the inputs received without contacting or providing any accounting or credit to the submitter.
We do not compensate for anyone for comments. Also, we cannot keep comments confidential or respond to each and every comment received on the site. It is imperative to note that the comments submitted on the website should not violate any third party rights, including privacy, trademark, copyright and other proprietary rights.

Typographical Errors

If any product of Paula & Chlo is listed at a wrong/incorrect price and the user buys the product, the company has the right to cancel or refuse the same product, even when the order has been confirmed. If the user’s credit card has already been charged for the product at an incorrect price, Paula & Chlo will cancel the order and will refund the amount charged.

Disclaimer of Warranties

Paula & Chlo disclaim all warranties for products, and provide the products to you on an “as-is” basis. Any warranty or guaranty from the manufacturer is passed on to you. Paula & Chlo disclaims any and all warranties of merchantability or fitness for a particular purpose.

Limitation on Liability

The maximum liability of Paula & Chlo to you for any claim is the amount you paid for the product related to the claim.

Limitation on Damages
Paula & Chlo will not be responsible for any consequential, incidental or special damages, including loss of profits or similar damages, even if advised of the possibility of such damages.

Miscellaneous

The Site is provided by Paula & Chlo LLC, located at 29193 Northwestern Highway, Suite 596, Southfield, Michigan 48034, email info@paulaandchlo.com. If you have any complaints about the site, you can contact a representative of Paula & Chlo at the above email or address. If you believe your copyright rights have been violated, you should notify Owner's Designated Agent at Paula & Chlo LLC. Residents of the state of California can obtain additional information about their rights from the Complaint Assistance Unit of the Division of Consumer Services of the Department of Consumer Affairs may be contacted in writing at 1020 N. Street, #501, Sacramento, CA 95814 or by telephone at (916) 445-1254.
This agreement shall be subject to and interpreted under the laws of the state of Michigan applicable to agreements wholly performed therein as well as the laws of the United States, where applicable. Captions are for clarity sake only and have no substantive effect. This agreement is the complete understanding between you and Paula & Chlo LLC. except that Paula & Chlo LLC may change the provisions of this agreement by posting such changes on the site but without any individual notice to you and if you use the site after such change is so posted, you will be deemed to have accepted such change and such change shall be retroactively made a part of this agreement. This agreement shall bind and benefit each of your and Paula & Chlo LLC's respective heirs, assigns and successors in interest but any restrictions on assignment and transfer otherwise contained in this agreement shall otherwise apply. A waiver of any provision of this agreement, or any claimed breach thereof, shall not be deemed a waiver of any other provision or breach. All remedies provided Paula & Chlo LLC in this agreement are cumulative and the exercise by Paula & Chlo LLC of any remedy shall be without prejudice to Paula & Chlo's exercise of any other rights or remedies available to Paula & Chlo LLC. Any dispute arising under this agreement shall be determined only by a court of competent jurisdiction in Southfield, Michigan and Paula & Chlo LLC shall be entitled to injunctive relief. You expressly consent to personal jurisdiction in such state and in such court. In any action under this agreement, the prevailing party shall be entitled to attorneys' fees and court costs. In the event any portion of this agreement is held invalid or unenforceable, it shall not affect the validity or enforceability of the rest of this agreement. All provisions of this agreement shall survive the termination of this agreement for any reason.

PAULA & CHLO, L.L.C.

WEBSITE TERMS OF USE

Paula & Chlo, L.L.C. (“Paula & Chlo”) provides this website and related services to you subject to the following notices, terms and conditions (“Terms of Use”). Please read these Terms of Use carefully BEFORE using the website. Your continued access and/or use of this website SIGNIFIES YOUR ACCEPTANCE TO THESE TERMS OF USE. If at any time you do not wish to accept these Terms of Use, you must not use the website. Any additional terms and conditions proposed by you which are in addition to or which conflict with these terms and conditions of service are expressly rejected by Paula & Chlo and shall be of no force or effect.

Your use of this website is also subject to our Privacy Policy [hyperlink] and the purchase of products is subject to the Terms and Conditions Related to the Purchase of Products. [hyperlink] By using our website you are agreeing to these terms as well.

USE OF WEBSITE

Paula & Chlo may, in its sole discretion and without notice, deny any person access to the website or any portion of the website. As a condition of your use of the website, you will not do anything that is unlawful or prohibited by these Terms of Use. You may not use the website in any manner that could damage, disable, overburden or impair any Paula & Chlo server or interfere with any other party’s use or enjoyment of the website and services offered through the website. You may not attempt to gain unauthorized access to other’s accounts, information, computer systems or networks connected to the Paula & Chlo server or to any of the services or products offered via the website, through hacking, password mining or any other means. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available through the website.

This website, any portion of this website and any software, products or services obtained herein may not be decompiled, disassembled, reverse engineered, uploaded, reproduced, modified, distributed, transmitted, duplicated, copied, sold, resold, displayed, performed, published, licensed, used to create derivative works from, transferred or otherwise exploited for any commercial purpose that is not expressly granted by Paula & Chlo. Paula & Chlo reserves the right to refuse service, terminate account(s) and/or cancel orders in its discretion, including, without limitation, if Paula & Chlo believes that conduct violates applicable law or is harmful to the interests of Paula & Chlo or its affiliates for any other reason. Paula & Chlo further reserves the right to pursue any legal action available against any user whose use violates the state, federal or local law or these Terms of Use.

You agree that you will not: (1) permit any third party to use the website, (2) use the website in the operation of a service bureau, or (3) sublicense the use of the website to third parties.

Availability of this website or particular information or services is subject to change without notice.

MODIFICATIONS AND UPDATE

CHANGES ARE PERIODICALLY MADE TO THE INFORMATION CONTAINED IN THESE TERMS OF USE. PAULA & CHLO MAY MAKE CHANGES TO THE SERVICES OR PRODUCTS AVAILABLE ON THIS WEBSITE AT ANY TIME AND AT ITS SOLE DISCRETION. The most current version of these terms can be reviewed by clicking on the “Terms & Conditions” link located at the bottom of each page of Paula & Chlo’s website. These notices, terms and conditions are subject to change in the sole and absolute discretion of Paula & Chlo. All updates, enhancements, new features and/or the addition of additional web properties (in the form of additional web pages or websites) are immediately subject to these terms and conditions. Your continued use of the website constitutes your continued acceptance to all such notices, terms and conditions as modified.

VALIDITY AND ACCURACY OF DATA

PAULA & CHLO DOES NOT REPRESENT OR WARRANT THAT ANY PRODUCT OR OTHER INFORMATION PROVIDED BY PAULA & CHLO IS COMPLETE OR FREE FROM ERROR, AND DOES NOT ASSUME, AND EXPRESSLY DISCLAIMS, ANY LIABILITY TO ANY PERSON OR ENTITY FOR LOSS OR DAMAGE CAUSED BY ERRORS OR OMISSIONS IN THE SERVICE, WHETHER SUCH ERRORS OR OMISSIONS RESULT FROM NEGLIGENCE, ACCIDENT OR OTHER CAUSE. YOU SHALL BE SOLELY RESPONSIBLE FOR OBTAINING ANY AND ALL NECESSARY LICENSES, CERTIFICATES, PERMITS, APPROVALS OR OTHER AUTHORIZATIONS REQUIRED BY FEDERAL, STATE OR LOCAL STATUTE, LAW OR REGULATION APPLICABLE TO YOUR USE OF THE WEBSITE. PAULA & CHLO MAKES NO REPRESENTATIONS OR WARRANTIES ABOUT THE LEGALITY OR PROPRIETY OF THE USE OF THE WEBSITE IN ANY JURISDICTION, STATE OR REGION.

THE WEBSITE MAY INCLUDE INFORMATION POSTED BY THIRD PARTIES. PAULA & CHLO DOES NOT ASSUME THE RESPONSIBILITY TO MONITOR OR EDIT SUCH POSTINGS. PAULA & CHLO DISCLAIMS ALL RESPONSIBILITY FOR SUCH INFORMATION AND YOU AGREE NOT TO HOLD PAULA & CHLO RESPONSIBLE FOR SUCH INFORMATION OR MATERIALS.

COPYRIGHT

All content and otherwise protectable features of this website, including but not limited to the design, arrangements, layout, software, text, graphics and images were created by or at the direction of Paula & Chlo, are the property of Paula & Chlo and are protected by United States and international copyright laws. NO PORTION OF THIS WEBSITE MAY BE COPIED, IMITATED OR RETRANSMITTED UNLESS EXPRESS PERMISSION TO DO SO IS GIVEN BY PAULA & CHLO IN WRITING. The compilation, collection, arrangement, and assembly of all content on this site is the exclusive property of Paula & Chlo and is protected by United States and international copyright laws. All software used on this site is the property of Paula & Chlo or its software suppliers and is protected by United States and international copyright laws. The images used on this website are the property of their respective copyright owners, and are used by Paula & Chlo pursuant to express authorization from the copyright owners or their agents. Any use, including, the reproduction, modification, distribution, transmission, republication, or display, of the content, images and software on this website is strictly prohibited.

LIMITATION OF WARRANTIES

THIS WEBSITE AND ALL INFORMATION, CONTENT, SERVICES, GOODS, ADVERTISEMENTS, DOCUMENTS AND RELATED GRAPHICS PROVIDED HEREIN ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND. THE DOCUMENTS AND RELATED GRAPHICS PUBLISHED ON THIS WEBSITE COULD INCLUDE TECHNICAL INACCURACIES OR TYPOGRAPHICAL ERRORS. PAULA & CHLO MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE WEBSITE OR THE INFORMATION, CONTENT MATERIALS, OR PRODUCTS INCLUDED ON THIS WEBSITE. TO THE FULLEST EXTENT POSSIBLE BY APPLICABLE LAW, PAULA & CHLO AND ITS AFFILIATES, OFFICERS, DIRECTORS AND EMPLOYEES HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, INCLUDING ALL WARRANTIES AND CONDITIONS OF MERCHANTABILITY, WHETHER EXPRESS, IMPLIED OR STATUTORY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. PAULA & CHLO DOES NOT WARRANT THAT THE WEBSITE IS COMPATIBLE WITH YOUR EQUIPMENT OR THAT THE RELATED SERVICES THEREIN ARE FREE OF ERRORS, VIRUSES, WORMS, “TROJAN HORSES” OR ANY OTHER HARMFUL, INVASIVE OR CORRUPTED FILES AND IS NOT LIABLE FOR ANY DAMAGES YOU MAY SUFFER AS A RESULT OF SUCH DESTRUCTIVE FEATURES.

LIMITATION ON DAMAGES

IN NO EVENT SHALL PAULA & CHLO AND/OR ITS AFFILIATES, OFFICERS, DIRECTORS OR EMPLOYEES BE LIABLE FOR ANY SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTUOUS ACTION, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THIS WEBSITE OR SOFTWARE, DOCUMENTS, PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR INFORMATION AVAILABLE FROM PAULA & CHLO THROUGH THIS WEBSITE.

LIMITATION ON LIABILITY

PAULA & CHLO’S AGGREGATE LIABILITY AND THE AGGREGATE LIABILITY OF ITS AFFILIATES AND SERVICE PROVIDERS AND THE EMPLOYEES AND CONTRACTORS OF EACH OF THESE, TO YOU AND ANY THIRD PARTY FOR ANY AND ALL CLAIMS OR OBLIGATIONS RELATING TO THIS AGREEMENT SHALL BE LIMITED TO DIRECT OUT OF POCKET DAMAGES UP TO A MAXIMUM OF $100 (ONE HUNDRED DOLLARS).

RELEASE AND INDEMNIFICATION

You release Paula & Chlo (and its officers, directors, agents, subsidiaries, joint ventures and employees) from claims, demands and damages (actual and consequential) of every kind and nature, known and unknown, arising out of or in any way connected with your use of the website. If you are a California resident, you waive California Civil Code §1542, which says: “A general release does not extend to claims which the creditor does not know or suspect to exist in his favor at the time of executing the release, which if known by him must have materially affected his settlement with the debtor.” You will indemnify and hold Paula & Chlo (and its officers, directors, agents, subsidiaries, joint ventures and employees), harmless from any claim or demand, including reasonable attorneys’ fees, due to or arising out of your breach of these Terms of Use, or your violation of any law or the rights of a third party.

COPYRIGHT INFRINGEMENT POLICY

You may not use the website to transmit, route, provide connections to or store any material that infringes copyrighted works, trademarks or otherwise violates or promotes the violation of the intellectual property rights of any third party.

Paula & Chlo, pursuant to 17 U.S.C. Section 512 as amended by Title II of the Digital Millennium Copyright Act (the “Act”), reserves the right, but not the obligation, to terminate your license to use this website if it determines in its sole and absolute discretion that you are involved in infringing activity, including alleged acts of first-time or repeat infringement, regardless of whether the material or activity is ultimately determined to be infringing. Paula & Chlo accommodates and does not interfere with standard technical measures used by copyright owners to protect their materials. In addition, pursuant to 17 U.S.C. Section 512(c), Paula & Chlo has implemented procedures for receiving written notification of claimed infringements and for processing such claims in accordance with the Act. All claims of infringement must be submitted to Paula & Chlo in a written complaint that complies with the requirements below and is delivered to Paula & Chlo’s designated agent to receive notification of claimed infringement:

By mail:

Paula & Chlo LLC
29193 Northwestern Hwy.
Suite 596
Southfield, Michigan 48034

By phone: 1-248-865-7789

Contact Paula & Chlo by e-mail at info@paulaandchlo.com

In addition, any written notice regarding any defamatory or infringing activity, whether of a copyright, patent, trademark or other proprietary right must include the following information:

1.     A physical or electronic signature of a person authorized to act on behalf of (1) the owner of an exclusive right that is allegedly infringed or (2) the person defamed.

2.     Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site is covered by a single notification, a representative list of such works at that site. Similarly, for materials that are defamatory or infringe patent, trademark, or other proprietary rights of a third party, please submit a list of such materials.

3.     Identification of the material that is claimed to be infringing, to be the subject of infringing activity, or that is claimed to be defamatory and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit Paula & Chlo to locate the material.

4.     Information reasonably sufficient to permit Paula & Chlo to contact you, such as your address, telephone number, and/or electronic mail address.

5.     A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright or other proprietary right owner, its agent, or the law.

6.     A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed or on behalf of the person defamed.

TRADEMARKS

“PAULA & CHLO” along with all logos, other trade names, trademarks, services marks, whether registered or not, set forth on this website is the sole property of Paula & Chlo. Paula & Chlo’s trademarks may not be used in connection with any product or service that is not owned by Paula & Chlo in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Paula & Chlo. Any trademarks not owned by Paula & Chlo that appear on this website are the property of their respective owners and may not be used in connection with any product or service that is not owned by the trademark owners in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits the trademark owners. None of the above trademarks may be copied, downloaded or otherwise exploited without the permission of Paula & Chlo or the owner of such trademark, service mark or trade name, except as explicitly permitted by the trademark owner.

SEVERABILITY

If any provision of these terms, conditions and notices are found to be invalid or unenforceable, the provision will be enforced to the maximum extent permissible and the remaining provisions will remain in full force.

RESOLUTION OF DISPUTES

These Terms of Use shall be governed in all respects by the laws of the State of Michigan as they apply to agreements entered into and to be performed entirely within Michigan between Michigan residents, without regard to conflict of law provisions. You and Paula & Chlo agree that Paula & Chlo will resolve any claim or controversy at law or equity that arises out of your use of the website (a “Claim”) in accordance with one of the subsections below or as you and Paula & Chlo otherwise agree in writing.

·       Forum for Disputes - Except as otherwise agreed by the parties or as described in the Arbitration Option paragraph below, you agree to submit to the jurisdiction and venue of the Circuit Court for the County of Oakland, State of Michigan or, if original jurisdiction can be established, the United States District Court for the Eastern District of Michigan with respect to any action arising, directly or indirectly, out of your use of the website.

·       Arbitration Option - For any Claim (excluding claims for injunctive or other equitable relief) where the total amount of the award sought is less than $10,000, the party requesting relief may elect to resolve the dispute in a cost effective manner through binding non-appearance-based arbitration. In the event a party elects arbitration, they shall initiate such arbitration through an established alternative dispute resolution (“ADR”) provider mutually agreed upon by the parties. The ADR provider and the parties must comply with the following rules: a) the arbitration shall be conducted by telephone, online and/or be solely based on written submissions, the specific manner shall be chosen by the party initiating the arbitration; b) the arbitration shall not involve any personal appearance by the parties or witnesses unless otherwise mutually agreed by the parties; and c) any judgment on the award rendered by the arbitrator may be entered in any court of competent jurisdiction.

·       Improperly Filed Claims - All Claims you bring against Paula & Chlo must be resolved in accordance with this Resolution of Disputes Section. All Claims filed or brought contrary to the Resolution of Disputes Section shall be considered improperly filed. Should you file a claim contrary to the Resolution of Disputes Section, Paula & Chlo may recover actual attorneys’ fees and costs.

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