Payment Security

At Paula & Chlo, your security is our top priority. Our website is hosted on the Shopify platform, which is certified Level 1 PCI DSS compliant. This is the highest level of security standard in the e-commerce industry.

Data Encryption & Transmission

We utilize Transport Layer Security (TLS)—the modern successor to SSL—to encrypt all personal and payment information during transmission. This ensures that your sensitive data, such as credit card numbers and account details, is protected by high-grade encryption from the moment you enter it.

How to Verify Your Connection: For your protection, always ensure you are on a secure page before entering data. You can confirm this by looking for:

  • The Padlock Icon: A closed padlock symbol appearing in your browser’s address bar.

  • HTTPS: The URL begins with https:// rather than http://. This "s" stands for "secure" and indicates that all data moving between your browser and our site is encrypted.

Third-Party Security Partners

By using Shopify and trusted payment gateways (such as Shopify Payments, PayPal, or Affirm), Paula & Chlo never stores your full credit card number on our own servers. Your payment information is processed through secure, vaulted systems that meet global financial security standards.

User Responsibility & "Offline" Ordering

While we utilize industry-leading technology to protect your data, please be aware that no transmission of data over the internet can be guaranteed as 100% secure.

For enhanced security, we recommend:

  • Using a private, password-protected Wi-Fi connection.

  • Avoiding public or "open" Wi-Fi networks for financial transactions.

  • Order by Phone: If you prefer not to enter your information online, we offer a secure Phone-In Order Service. Please call us at 1-248-865-7789, and our team will be happy to assist you in a private, secure environment.