International Shipping

We ship Internationally to most areas. Shipping rates are displayed at the time of checkout. If your order exceeds our weight or value limitations - (perhaps you purchased multiple items), there may be an additional shipping charge. If this is the case, we will contact you for your approval. If your shipping destination is not listed, please feel free to email us for a shipping quote. Email us at info@paulaandchlo.com . International customers are responsible for customs, duties, taxes, brokerage fees and any other charges that may incur on all purchases. We reserve the right not to ship to certain areas.

International orders are shipped without our signature packaging, due to the increased weight and shipping box size. Our international rates are computed by the item weight only, with minimal box size. If you wish for signature packaging you must email us before your purchase and we can estimate the up-charge, we do not mark up shipping, we only charge our costs incurred.

Our shipping times will vary depending on Customs. We cannot control the length of time Customs may hold a package. Accordingly, shipping times are not certain because of possible Custom delays. Custom delays are totally out of our control. Once your package leaves the US postal system our access is limited and we can only update you when the postal system updates us. Generally we do not have extended delays, but it does happen on occasion. 

International orders are non-returnable and are a final sale.

In adherence to our store policy on international shipments, it is imperative to note that once an order has departed our warehouse, it is deemed non-returnable. Regrettably, we are unable to intervene or cancel the shipment during transit. This policy extends to a final sale status, underlining the substantial time and cost investments associated with potential returns, encompassing taxes and customs procedures. We appreciate your understanding of these stipulations as they contribute to the streamlined efficiency of our international shipping process.

If your order is refused and not accepted, you will be charged for all shipping fees that may be incurred and 30% restocking fee.

If you have any questions please email us at info@paulaandchlo.com or call +1-248-865-7789