International Shipping Policy

International Orders

Boutique Service via Shopify Markets Pro

A. Final Sale & No-Cancellation Policy

All international orders are Final Sale. We do not accept returns, exchanges, or store credits for any orders shipped outside of the United States. Due to the complex nature of international customs documentation, once an order has been processed for shipment, it cannot be canceled or modified.

B. Duties, Taxes & Customs

Duties and taxes are calculated and collected upfront at checkout via Shopify Markets Pro to ensure a seamless delivery experience. By purchasing, you agree to the terms and conditions of our international shipping partner.

  • Customs Delays: Paula & Chlo LLC is not responsible for delays caused by customs clearance, local carrier issues, or international postal strikes.

  • Documentation: We provide accurate commercial invoices as required by law; we cannot mark international packages as "gifts" or undervalue them to avoid taxes.

C. Mandatory Insurance

To protect your luxury investment during global transit, Route Shipping Insurance is mandatory for all international orders. Any international order placed without Route protection will be automatically canceled and refunded.

D. Refused or Undeliverable Shipments

If an international package is refused by the customer or deemed undeliverable by the carrier, the customer is responsible for:

  1. The original shipping costs.

  2. All return shipping fees incurred to bring the package back to Michigan.

  3. A 30% restocking fee to cover international processing and non-recoverable duties.

E. Packaging & Accessibility

  • Packaging: To ensure the most efficient transit and minimize customs fees, international orders are shipped without signature gift packaging.

  • Assistance: If you have difficulty navigating our international checkout or need this policy in an alternative format, please contact our Boutique Concierge at 1-248-865-7789 or info@paulaandchlo.com.