International Shipping Policy
International Orders
Boutique Service via Shopify Markets Pro
A. Final Sale & No-Cancellation Policy
All international orders are Final Sale. We do not accept returns, exchanges, or store credits for any orders shipped outside of the United States.
Due to the complex nature of international customs documentation, once an order has been processed for shipment, it cannot be canceled or modified.
B. Duties, Taxes & Customs
Duties and taxes are calculated and collected upfront at checkout via Shopify Markets Pro to help streamline the international delivery process.
By placing an international order, you agree to the terms and conditions of our international shipping partner.
Customs Delays
Paula & Chlo LLC is not responsible for delays caused by customs clearance, local carrier issues, regulatory inspections, or international postal strikes.
International transit times may vary significantly due to customs inspections, regulatory procedures, or local carrier processing. These delays are outside the control of Paula & Chlo LLC and do not constitute grounds for order cancellation, refund, or chargeback.
Risk of Loss
Risk of loss and title for international shipments transfer to the customer once the package is delivered to the shipping carrier.
Documentation
We provide accurate commercial invoices as required by law. We cannot mark international shipments as “gifts” or undervalue packages to avoid duties or taxes.
C. Shipment Protection
To help protect your purchase during international transit, shipment protection is required for all international orders.
Paula & Chlo reserves the right to cancel and refund international orders that do not include shipment protection at checkout.
D. Refused or Undeliverable Shipments
If an international package is refused by the customer or deemed undeliverable by the carrier, the customer is responsible for:
• the original shipping costs
• all return shipping fees incurred to return the package to Michigan
• a 30% restocking fee to cover international processing and non-recoverable duties
International shipments refused due to unpaid duties, taxes, or import charges will be treated as refused shipments and subject to the same fees outlined above.
The customer remains responsible for all original shipping charges, return shipping costs, and any duties, taxes, or carrier handling fees incurred during the return process.
E. Packaging & Accessibility
Packaging
To ensure the most efficient transit and help minimize customs complications, international orders are shipped without signature gift packaging.
Assistance
If you require assistance navigating our international checkout or need this policy in an alternative format, please contact our Boutique Concierge.
Phone: 1-248-865-7789
Email: info@paulaandchlo.com
Additional information about our accessibility practices is available in our Accessibility Statement.