International Shipping
🌍 International Shipping Policy & Disclaimer
We’re happy to offer international shipping to many countries around the world! Please take a moment to read our international shipping policy below so you know what to expect when placing an order outside the U.S.
✅ Duties & Taxes Included at Checkout
We use Shopify Markets Pro, which allows us to collect all applicable duties, taxes, and import fees upfront at checkout. That means:
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You’ll see the total cost of your order, including international shipping and customs fees, before you pay.
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There will be no surprise charges upon delivery—everything is taken care of in advance.
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Shopify’s international fulfillment partner (Global-e) serves as the merchant of record and ensures a smooth, reliable international checkout experience.
📦 Shipping & Packaging Details
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Shipping rates are calculated at checkout based on the weight and destination of your order.
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If your order exceeds standard limits for weight or value, we may contact you to approve a small additional shipping charge.
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To reduce shipping weight, international orders are sent without our signature gift packaging.
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If you prefer our full packaging experience, please email us before placing your order and we’ll quote the exact shipping upcharge.
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⏱ Customs & Delivery Times
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Delivery times vary by country and are affected by your local customs agency.
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Once your package leaves the U.S., delivery updates depend on your country’s postal system.
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While most orders arrive on time, customs delays can occur and are unfortunately out of our control.
🔁 International Orders Are Final Sale
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All international orders are final sale and non-returnable.
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We are unable to cancel or modify your order once it has shipped.
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This policy helps reduce the high costs and delays associated with international returns and customs processing.
❗ Refused Shipments
If your international package is refused or undeliverable, you will be responsible for:
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All shipping fees (both to and from your country)
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A 30% restocking fee, which will be deducted from your refund (if applicable)
ROUTE SHIPPING INSURANCE
Route package protection is mandatory for international shipments; if not included your order will be cancelled. It is not a refundable fee.
📩 Questions?
We're here to help!
Email us at info@paulaandchlo.com or call us at +1-248-865-7789 with any questions about international shipping.
