Privacy policy

Privacy Policy

Last Updated: May 29, 2026

At Paula & Chlo LLC ("we," "us," or "our"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Notice explains how we collect, use, and safeguard your data. By using this Site, you agree to the terms of this Privacy Notice, our Terms of Use, and our Accessibility Statement.

1. Information We Collect

We collect information to provide a superior shopping experience and to communicate with you about our products and services.

  • Personal Identifiers: Name, shipping address, billing address, email address, and phone number.
  • Payment Information: Payment data is processed securely via Shopify and our payment gateways. We do not store your full credit card number.
  • Demographic Data: ZIP code, preferences, and interests.
  • Technical Data: IP address, browser type, device identifiers, and browsing patterns.

2. How We Use Your Information

We use your data for the following purposes:

  • Fulfilling and shipping your orders.
  • Internal record keeping and tax compliance.
  • Improving our website and product offerings.
  • Sending promotional emails or SMS text messages (only with your explicit consent).
  • Targeted advertising on platforms including Facebook, Instagram, Google, Pinterest, and LinkedIn.
  • Concierge Support: Assisting you via phone or email for a personalized shopping experience.

3. Mobile Terms of Service (SMS/Text Messaging)

If you opt-in to receive automated marketing text messages (e.g., cart reminders, sales):

  • Consent: Your consent is voluntary and not a condition of purchase.
  • Opt-Out: You may opt-out at any time by replying STOP to any message. You will receive one final confirmation message upon opting out.
  • Help: Reply HELP to any message or contact info@paulaandchlo.com for assistance.
  • Message Frequency: Message frequency varies based on your activity and preferences.
  • Rates: Standard message and data rates may apply.
  • Data Sharing: Mobile opt-in data is never shared with third parties for their own marketing purposes.
  • Carriers are not liable for delayed or undelivered messages.

You may also opt out by contacting us directly at info@paulaandchlo.com.

4. Cookies & Automated Tracking

We use cookies to provide a secure shopping experience, analyze site traffic, and personalize your marketing. By clicking 'Accept All,' you consent to our use of these tools for advertising and analytics. You can manage your choices at any time by adjusting your browser settings, clicking 'Decline' on our consent banner, or contacting our Concierge Support for assistance at info@paulaandchlo.com.

Do Not Track

Some browsers transmit Do Not Track signals to websites. Because there is currently no industry standard for responding to these signals, our website does not alter its data collection practices in response to Do Not Track signals. However, we do honor the Global Privacy Control (GPC) opt-out signal where required by law.

5. Third-Party Service Providers

We share necessary information with trusted partners to operate our business, including:

  • Fulfillment: USPS, UPS, and FedEx.
  • Technology: Shopify (hosting), Route (insurance), and analytics providers.
  • Advertising: Facebook, Instagram, Google, Pinterest, and LinkedIn, for the purpose of serving targeted advertisements to you on those platforms.
  • Compliance: We may disclose data to comply with laws or to protect the safety and rights of Paula & Chlo LLC.

6. Security Standards

Your security is our priority. Our Site is hosted on Shopify, a platform certified Level 1 PCI DSS compliant.

  • Encryption: We utilize Transport Layer Security (TLS) to encrypt sensitive data during transmission.
  • Verification: Ensure your browser shows https:// and the padlock icon before entering data.
  • Limitation: While we implement industry-standard safeguards, no internet transmission is 100% secure. We encourage the use of strong, unique passwords.

7. U.S. State Privacy Rights (CCPA/CPRA and Similar State Laws)

Depending on the state where you reside, you may have the following rights regarding your personal information. These rights currently apply to residents of California, Virginia, Colorado, Connecticut, Texas, Montana, Oregon, and other states with comprehensive privacy legislation:

  • Right to know what personal information we collect and how it is used.
  • Right to delete your personal information.
  • Right to correct inaccurate personal information.
  • Right to opt out of the sale or sharing of your personal information.
  • Right to non-discrimination for exercising your privacy rights.

Targeted Advertising Disclosure

Paula & Chlo does not sell your personal information to third parties for monetary gain. However, we do share certain browsing and interaction data with advertising partners — including Facebook, Instagram, Google, Pinterest, and LinkedIn — for the purpose of targeted advertising. This activity may be considered a "sale" or "sharing" of personal information under certain state privacy laws, including the California Privacy Rights Act (CPRA).

You have the right to opt out of this activity. To do so, please contact us at info@paulaandchlo.com with the subject line "Opt Out of Targeted Advertising" and we will process your request within 45 days.

Global Privacy Control

If you visit our website with the Global Privacy Control (GPC) opt-out preference signal enabled, we will treat this as a request to opt out of the sale or sharing of your personal information for the device and browser you used to visit our website.

How to Submit a Privacy Rights Request

To submit a formal privacy rights request, please email info@paulaandchlo.com with the subject line "Privacy Rights Request" and include:

  • Your full name
  • The email address associated with your account
  • A description of the right you wish to exercise

We will verify your identity before processing your request and respond within 45 days. In complex cases we may extend this period by an additional 45 days with notice to you.

For California residents, you may also contact the Complaint Assistance Unit of the Division of Consumer Services of the Department of Consumer Affairs in writing at:

1020 N. Street, #501 Sacramento, CA 95814

8. Children's Privacy

We do not knowingly collect personal information from children under the age of 13. If we discover such information has been collected, we will delete it immediately in compliance with COPPA.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Specifically:

  • Order and transaction data: retained for 7 years for tax and legal compliance purposes.
  • Marketing preferences and contact information: retained until you opt out or request deletion.
  • Technical data (IP addresses, browsing data): retained for up to 24 months.

You may request deletion of your personal information at any time by contacting us at info@paulaandchlo.com, subject to our legal retention obligations.

10. Accessibility & Alternative Access

Last reviewed: May 29, 2026. Paula & Chlo LLC is actively engaged in ongoing accessibility remediation efforts.

Paula & Chlo LLC is committed to digital inclusion. In accordance with WCAG 2.1 Level AA standards, and with reference to WCAG 2.2 as an emerging standard, we strive to make this Privacy Notice accessible to all.

Requesting Alternative Formats

If you require this notice in an alternative format (such as large print or audio) or need assistance understanding our privacy practices, please contact our Concierge Support:

Phone: 1-248-865-7789 (Mon–Fri, 9 AM – 5 PM EST) Email: info@paulaandchlo.com

Reasonable Alternative Means

By using this Site, you acknowledge and agree that our provision of these dedicated contact methods for privacy and accessibility assistance constitutes a reasonable alternative means of access to the information contained in this policy.

11. Changes to This Policy

We may update this Privacy Notice to reflect changes in law or our business practices. The "Last Updated" date at the top will indicate when the most recent changes were made. We encourage you to review this policy periodically.

12. Contact Us

Paula & Chlo LLC 29476 Northwestern Hwy, Suite 596 Southfield, Michigan 48034 Email: info@paulaandchlo.com Phone: 1-248-865-7789