Accessibility Statement

Our Commitment to Digital Accessibility

Paula & Chlo LLC is committed to providing an inclusive digital experience and making our website, paulaandchlo.com, accessible to the widest possible audience, including people with disabilities.

We recognize that digital accessibility is an ongoing responsibility. Websites, content, technology and third-party services change over time. We therefore continue working to identify, prevent and address accessibility barriers as part of our ongoing website maintenance and improvement efforts.

This statement describes our current approach to digital accessibility. It is not a representation that every page, feature or item of content conforms to a particular accessibility standard or will be free from accessibility barriers at all times.

Accessibility Guidance

Our accessibility efforts are informed by generally recognized digital-accessibility guidance, including the Web Content Accessibility Guidelines, WCAG 2.1 Level AA and WCAG 2.2 Level AA.

We use this guidance as a reference for evaluating and improving the website. Referencing WCAG does not constitute a claim or guarantee that the website fully conforms to WCAG or satisfies every accessibility requirement in every circumstance.

Our Ongoing Efforts

Paula & Chlo has invested in a new website theme and continues working to improve the accessibility and usability of the online shopping experience.

Our ongoing efforts may include, as appropriate:

  • Reviewing website content and functionality

  • Evaluating important shopping activities, including browsing products, reviewing product information, adding merchandise to the shopping cart and completing checkout

  • Considering keyboard and assistive-technology use

  • Reviewing headings, links, buttons, forms, labels and instructions

  • Reviewing meaningful images for appropriate text alternatives

  • Evaluating color contrast and text readability

  • Addressing accessibility concerns identified by customers or through website review

  • Communicating accessibility concerns to developers and third-party service providers

  • Considering accessibility when making material website changes

Because the website and its content change regularly, accessibility work is continuing rather than a one-time project.

We Are Here to Help

If you experience difficulty accessing any part of our website, obtaining product information, using the shopping cart, completing a purchase, managing an order, requesting a return or using another website feature, please contact our Boutique Concierge.

We are here to help anyone who needs assistance. We will work with you in good faith to understand the difficulty and determine an appropriate way to provide the requested information or assistance.

You do not need to identify a disability, provide medical information or identify the assistive technology you use to request assistance.

Contact Our Boutique Concierge

Phone: 1-248-865-7789
Monday–Friday, 9:00 a.m.–5:00 p.m. ET, excluding federal holidays

Email: info@paulaandchlo.com

When contacting us, it may be helpful to provide:

  • The webpage or feature involved

  • A brief description of the difficulty

  • The information, product or service you are trying to access

  • Your preferred method of communication

Providing these details is optional, but they may help us understand and address the request.

Assistance With Purchases and Services

If an accessibility barrier prevents you from completing a purchase or accessing another service through the website, please call or email our Boutique Concierge.

Depending on the request, we may be able to assist with:

  • Locating merchandise

  • Providing product information

  • Selecting available options

  • Placing an order

  • Obtaining shipping or delivery information

  • Requesting a return, exchange or refund

  • Accessing a website policy or other important information

The type of assistance available may depend on the nature of the request and the information or technology involved. We will make good-faith efforts to provide appropriate assistance.

Alternative Communication

If website information is not accessible to you, please contact us and tell us what information you need and what communication method would be helpful.

Where reasonably possible, we will work with you to provide the information or assistance through another appropriate communication method.

Third-Party Content and Services

Our website uses third-party technology and services that may include Shopify, payment processors, shipping services, product-review tools, email-subscription forms, social-media features and other applications.

Accessibility may vary among independently operated third-party services. Paula & Chlo continues to consider accessibility when maintaining website services and communicating identified concerns to service providers when appropriate.

If you encounter difficulty with a third-party feature while using the Paula & Chlo website, please contact our Boutique Concierge. We will work with you in good faith to understand the issue and determine how we may assist.

Accessibility Feedback

We welcome feedback about the accessibility of our website.

If you encounter an accessibility barrier, please contact us using the linked telephone number or email address above. We may ask for additional information when reasonably necessary to understand the issue, but you are not required to disclose medical or disability-related information.

Accessibility feedback helps inform our continuing website review and improvement efforts.

Scope of This Statement

This statement applies to the Paula & Chlo website located at paulaandchlo.com.

The website may contain links to independently operated third-party websites. Those third parties maintain their own websites and accessibility practices. If a third-party service creates difficulty while you are attempting to access Paula & Chlo’s products or services, please contact us so we can determine how we may assist.

Statement Dates

Effective Date: September 1, 2026
Last Reviewed and Updated: September 1, 2026