Accessibility Statement

Accessibility Statement

This statement was last reviewed and updated on May 29, 2026.

Paula & Chlo LLC is committed to providing a digital experience that is accessible to the widest possible audience. We believe in the importance of digital inclusion and are dedicated to ensuring our website, paulaandchlo.com, is usable by everyone, regardless of technology or ability.

Our Commitment & Standard

We are actively working toward conformance with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. We also reference WCAG 2.2 as an emerging standard in our ongoing improvements.

We recognize that accessibility is an ongoing process and make continuous, good-faith efforts to review our platform and address accessibility barriers.

Ongoing Accessibility Actions

To support a high level of usability, our team works to:

  • Maintain a clear heading structure and semantic HTML to improve screen reader compatibility.
  • Provide descriptive alternative text for meaningful imagery.
  • Monitor color contrast ratios to help ensure legibility for low-vision users.
  • Support keyboard navigation for interactive elements where feasible.
  • Periodically review our website using assistive technologies such as screen readers.

Because Paula & Chlo operates a dynamic e-commerce website with frequently updated content and product listings, accessibility features may evolve as our website continues to grow and improve.

Known Limitations

While we strive to meet WCAG 2.1 Level AA across our entire website, some areas are still being improved. Current known limitations include:

  • Color contrast on certain design elements is being updated to meet the 4.5:1 minimum ratio requirement.
  • Some interactive elements provided by third-party applications (including our newsletter, review, and gift card systems) have accessibility limitations that are outside our direct control. We are actively working with these vendors to improve accessibility.

We are committed to resolving these issues as part of our ongoing remediation process.

Compatibility

Our website is designed to function with modern web browsers and commonly used assistive technologies, including screen readers such as JAWS, NVDA, and VoiceOver.

Because technology evolves continuously, Paula & Chlo cannot guarantee compatibility with all third-party software, outdated browsers, or legacy hardware configurations.

Third-Party Integrations

Our website may include third-party plug-ins, widgets, or integrations such as social media feeds, analytics tools, payment processors, or other embedded applications.

Some areas of our website rely on third-party platforms or software, including services such as Shopify checkout, payment processors, analytics tools, and embedded applications. While we strive to work with vendors that prioritize accessibility, Paula & Chlo cannot guarantee the accessibility of third-party systems that are not under our direct control.

We Are Here to Help

If you encounter difficulty accessing any part of our website or completing a transaction, we encourage you to contact us so we can better understand the issue and work toward an appropriate solution.

When contacting us, please include:

  • The webpage URL
  • A description of the issue encountered
  • The assistive technology used (if applicable)

Providing this information helps us investigate and address accessibility concerns more efficiently.

We aim to respond to accessibility inquiries within 2 business days whenever possible.

If you feel your accessibility concern has not been adequately addressed after contacting us, you may also file a complaint with the U.S. Department of Justice Civil Rights Division at www.ada.gov.

Contact Information

Email: info@paulaandchlo.com Phone: 1-248-865-7789 Mailing Address: 29476 Northwestern Hwy, Suite 596, Southfield, Michigan 48034