Terms of service

Overview

This website is operated by Paula & Chlo LLC (“Paula & Chlo,” “we,” “us” or “our”). These Terms of Use (“Terms”) govern your access to and use of paulaandchlo.com, including its content, features, products and services (collectively, the “Services”).

Our online store is hosted by Shopify, which provides the e-commerce platform that enables us to offer products and Services to you.

By visiting our website, creating an account, placing an order or otherwise using the Services, you agree to these Terms and our policies incorporated by reference. If you do not agree to these Terms, you should not use the Services.

1. Eligibility and Acceptable Use

You must be at least the age of majority in your state or country of residence to place an order through the Services. If you permit a minor to use the Services, you are responsible for supervising that use.

You may not use the Services:

  • For an unlawful, fraudulent or unauthorized purpose

  • To violate the rights of Paula & Chlo or another person

  • To transmit malicious code, viruses or other harmful material

  • To interfere with the security or operation of the Services

  • To collect or misuse another person’s information

  • To make fraudulent purchases, payment disputes or return claims

  • To reproduce, resell or exploit any portion of the Services without our written permission

A violation of these requirements may result in restriction or termination of access to the Services.

2. Account Information

Some features may allow or require you to create an account. You are responsible for:

  • Providing complete and accurate information

  • Keeping your login credentials confidential

  • Restricting access to your account and devices

  • Promptly notifying us of suspected unauthorized account activity

You are responsible for activity conducted through your account unless prohibited by applicable law.

We may restrict or close an account when available information provides a reasonable basis to conclude that the account is being used unlawfully, fraudulently or in material violation of these Terms. We will not restrict an account merely because a customer submitted a legitimate complaint, return request, payment dispute or honest review.

3. Product Information and Availability

We make reasonable efforts to present product descriptions, photographs, colors, measurements, materials, prices and availability accurately. The display of colors may vary depending on your device and display settings.

Handmade, natural, vintage-inspired or artisan products may have reasonable variations in color, texture, pattern or finish. These variations are not necessarily defects.

Products and quantities may be limited. Product availability is not guaranteed until an order is accepted.

We may correct typographical errors or inaccurate product information. If a material error affects an order you have already placed, we will contact you with the available options, which may include confirming the corrected information or canceling the affected item for a refund.

4. Prices, Taxes and Other Charges

Prices are displayed in the currency shown on the website and may change without notice before an order is placed.

Applicable shipping charges, taxes, duties, package-protection charges and other order-related costs will be disclosed before you complete checkout when they can be calculated through the Services.

You are responsible for charges disclosed and accepted at checkout, except where applicable law provides otherwise.

5. Orders and Acceptance

Submitting an order is an offer to purchase the selected products. An automated order confirmation acknowledges receipt of the order but does not guarantee acceptance.

An order is accepted when we begin fulfillment or send confirmation that the order has shipped.

We may cancel an order before shipment when:

  • A product is unavailable

  • Payment cannot be authorized

  • Order information cannot be verified

  • The price or product information contains a material error

  • The order violates an applicable purchasing restriction

  • Available information indicates fraud or unauthorized payment activity

  • Fulfillment is prohibited by applicable law

If we cancel an order after payment has been collected, we will issue the appropriate refund to the original payment method.

6. Payment

You agree to provide current, complete and accurate billing and payment information.

By submitting payment information, you represent that you are authorized to use the selected payment method and authorize us and our payment providers to charge the amounts disclosed at checkout.

Payment processing is also subject to the terms and privacy practices of the applicable payment provider.

7. Promotions, Discount Codes and Gift Cards

Promotions and discount codes are subject to the conditions disclosed with the applicable offer. Unless an offer expressly states otherwise:

  • Promotions cannot be combined

  • Discount codes have no cash value

  • Promotions apply only during the stated promotional period

  • Certain products or categories may be excluded

  • Shipping, taxes, duties, gift cards and package protection may be excluded

  • A promotion may be limited to one use per customer or household

For an eligible return, the merchandise refund will be based on the amount actually paid for the returned merchandise after applicable discounts. We will not deduct a retroactive shipping charge merely because a return reduces the remaining merchandise subtotal below a free-shipping threshold.

Gift cards are governed by the terms disclosed when the gift card is purchased or issued and by applicable law. Gift cards may not be redeemed for cash except where required by law.

8. Shipping and Delivery

Order processing, shipping options, shipping charges, estimated delivery times, package protection, address errors and undeliverable shipments are governed by our Shipping Policy.

Delivery dates are estimates unless the selected carrier service expressly provides a delivery guarantee. Carrier delays, weather, customs processing, service interruptions and other circumstances outside our control may affect delivery.

Customers are responsible for providing a complete and accurate shipping address. Please contact us promptly if an address correction is needed. An address can be changed only before the order has shipped.

9. Cancellations and Order Modifications

Because orders begin processing promptly, cancellation or modification requests can be accommodated only if the order has not been prepared for shipment.

Please contact us as soon as possible at 1-248-865-7789. We cannot guarantee that a cancellation or modification request will be completed.

After an order ships, eligible merchandise is subject to our Returns, Refunds & Exchanges Policy.

10. Returns, Refunds and Exchanges

Return eligibility, return periods, merchandise-condition requirements, final-sale restrictions, return shipping costs, prepaid return labels, exchanges, gift returns and international cancellation rights are governed by our Returns, Refunds & Exchanges Policy.

Customers are responsible for return shipping costs for ordinary eligible returns. Customers may either:

  • Purchase their own trackable return label from the carrier of their choice; or

  • Request a prepaid UPS return label from Paula & Chlo, in which case the actual carrier charge based on the shipment’s weight, dimensions, origin and destination will be disclosed before the label is issued and deducted from the refund or store credit

Returned merchandise must satisfy the objective eligibility and condition requirements stated in the Returns, Refunds & Exchanges Policy.

Nothing in these Terms or our policies limits a nonwaivable right or remedy provided by applicable law.

11. Damaged, Defective or Incorrect Merchandise

If merchandise arrives damaged, defective or incorrect, please contact us within 48 hours after delivery at info@paulaandchlo.com.

Please retain the merchandise and original packaging and provide photographs showing the merchandise, packaging and shipping label. We will evaluate the documented issue under our Returns, Refunds & Exchanges Policy and applicable law.

When merchandise is confirmed to have arrived damaged, defective or incorrect, Paula & Chlo will provide the applicable replacement, refund or other legally required remedy without charging the customer return shipping for that merchandise.

12. Chargebacks and Payment Disputes

Please contact us promptly if you believe an order contains an unauthorized or incorrect charge so we have an opportunity to review the matter.

Nothing in these Terms prevents you from exercising a lawful right to dispute a charge with your payment provider. Knowingly submitting false information in connection with a payment dispute, return or refund request is prohibited.

13. Ownership and Intellectual Property

The Services and their content—including text, photographs, graphics, logos, product descriptions, page designs, videos, audio, software and trademarks—are owned by or licensed to Paula & Chlo and are protected by intellectual-property laws.

You may access and use the Services for personal, noncommercial shopping purposes. You may not copy, reproduce, distribute, modify, publish, display, sell, license, scrape or commercially exploit protected content without prior written permission from Paula & Chlo or the applicable rights holder.

Paula & Chlo names, logos and branding may not be used in a manner that suggests sponsorship, endorsement or affiliation without written permission.

14. Reviews and Other User Content

If you submit a review, photograph, comment, suggestion or other content (“User Content”), you represent that:

  • You created the content or have permission to submit it

  • The content is accurate to the best of your knowledge

  • The content does not violate another person’s privacy, publicity, copyright, trademark or other rights

  • The content is not unlawful, threatening, defamatory, deceptive, obscene or malicious

  • The content does not contain harmful code or undisclosed commercial solicitation

You retain ownership of your User Content. By submitting it to us or through the Services, you grant Paula & Chlo a nonexclusive, worldwide, royalty-free license to use, reproduce, display, adapt and distribute it in connection with operating, improving and promoting the Services, subject to applicable law.

We may remove User Content that violates these stated requirements. We will not remove a review merely because it expresses an honest negative opinion.

15. Third-Party Services and Links

The Services may include links to or integrations with third-party websites and services, including Shopify, payment processors, carriers and package-protection providers.

Third-party services are governed by their own terms and privacy practices. Paula & Chlo does not control third-party websites or services and is not responsible for their independent content, security, availability or practices.

A link or integration does not necessarily constitute our endorsement of the third party.

16. Privacy

Our collection, use and disclosure of personal information are described in our Privacy Policy.

By using the Services, you acknowledge that information may be processed by Shopify and other providers that help us operate the store, process payments, fulfill orders, prevent fraud and provide customer service.

17. Electronic Communications

When you contact us electronically, create an account or place an order, you consent to receive transactional communications necessary to service your request or order, including confirmations, receipts, shipping updates, security notices and customer-service responses.

Marketing communications will be sent only as permitted by applicable law. You may unsubscribe from marketing emails using the unsubscribe link included in those communications. Unsubscribing from marketing does not prevent necessary transactional communications.

18. Digital Accessibility Assistance

Paula & Chlo LLC is committed to digital inclusion and continues working to improve the accessibility of our website and online services.

If you experience difficulty accessing or understanding these Terms, using a website feature or completing a transaction, please contact our Boutique Concierge. We are here to help and will work with you in good faith to understand the difficulty and determine an appropriate way to provide the requested information or assistance.

Phone: 1-248-865-7789, Monday–Friday, 9:00 a.m.–5:00 p.m. ET, excluding federal holidays
Email: info@paulaandchlo.com

You do not need to identify a disability or provide medical information to request assistance.

Additional information is available in our Accessibility Statement.

19. Service Availability and Modifications

We may modify, suspend or discontinue a feature of the Services for operational, security, legal or business reasons.

We do not guarantee that the Services will always be uninterrupted or error-free. Scheduled maintenance, technical failures, third-party service interruptions and circumstances outside our control may affect availability.

If a change materially affects an accepted order, we will provide the applicable remedy required by these Terms or applicable law.

20. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Services are provided on an “as available” basis. We do not warrant that the website will always operate without interruption, delay, security vulnerability or error.

Products are subject to any express warranties stated in the product description and any warranties that cannot lawfully be excluded.

Nothing in these Terms excludes or limits an implied warranty, statutory guarantee or other consumer right that cannot be waived under applicable law.

21. Limitation of Liability

To the maximum extent permitted by applicable law, Paula & Chlo and its owners, employees, contractors, service providers and affiliates will not be liable for indirect, incidental, special, consequential, exemplary or punitive damages arising from use of the Services.

To the maximum extent permitted by law, Paula & Chlo’s aggregate liability arising from a particular transaction will not exceed the amount paid to Paula & Chlo for the product or order giving rise to the claim.

These limitations do not apply to liability that cannot lawfully be excluded or limited, including any nonwaivable consumer rights.

22. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless Paula & Chlo LLC and its owners, employees, contractors and service providers from third-party claims, liabilities, damages and reasonable costs arising from:

  • Your unlawful use of the Services

  • Your material violation of these Terms

  • User Content that you submit

  • Your infringement of another person’s rights

This section does not require you to indemnify any party for its own unlawful conduct, negligence or willful misconduct where such indemnification is prohibited by law.

23. Governing Law and Disputes

These Terms are governed by the laws of the State of Michigan, without regard to conflict-of-law principles, except where the mandatory consumer-protection laws of another jurisdiction apply.

Any legal proceeding that may lawfully be limited to a particular location shall be brought in a court of competent jurisdiction serving Oakland County, Michigan.

Before filing a legal claim, you and Paula & Chlo agree to make a good-faith effort to resolve the issue through direct communication, unless immediate filing is necessary to preserve a legal right or meet a filing deadline.

Nothing in this section limits a right to bring an eligible claim in small claims court, contact a government agency or exercise a nonwaivable remedy.

24. International Customers

International orders may be subject to customs processing and destination-country requirements. Shipping availability, duties, taxes, package protection and delivery information are disclosed in our Shipping Policy and at checkout when applicable.

Customers outside the United States retain any mandatory consumer rights provided by the laws applicable to their purchase. International cancellation and return rights are explained in our Returns, Refunds & Exchanges Policy.

25. Severability

If a provision of these Terms is found invalid or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed if necessary. The remaining provisions will continue in effect.

26. No Waiver

A failure or delay in enforcing a provision of these Terms does not waive the right to enforce that provision later. A waiver must be in writing and applies only to the specific matter for which it is given.

27. Entire Agreement and Policy Priority

These Terms, together with the policies and disclosures linked from them, constitute the agreement between you and Paula & Chlo concerning the Services.

When a subject is addressed by a specific policy, the specific policy controls for that subject. For example:

28. Changes to These Terms

We may update these Terms to reflect changes in the Services, business practices or legal requirements.

The current version will be posted on this page with a revised “Last Updated” date. Changes apply prospectively from the stated effective date unless applicable law requires otherwise.

Changes to these Terms will not retroactively reduce a customer’s rights concerning an order placed before the change took effect.

29. Contact Information

Questions about these Terms or the Services may be directed to:

Paula & Chlo LLC
29476 Northwestern Hwy, Suite 596
Southfield, Michigan 48034
United States

Phone: 1-248-865-7789
Email: info@paulaandchlo.com

Policy Dates

Effective Date: September 1, 2026
Last Updated: September 1, 2026