Contact Us
Contact Our Boutique Concierge
Personal Service | Artisan Expertise | Human Connection
At Paula & Chlo, we believe shopping should be a personal, joyful experience. Whether you need help selecting the perfect Alashan cashmere shade, tracking an international order, or navigating our website, our team in Southfield, Michigan, is here to assist you.
Ways to Reach Us
By Phone (Concierge & Phone Orders)
For immediate assistance, styling advice, or to place an order over the phone:
Call:
1-248-865-7789
Hours:
Monday – Friday, 9:00 AM – 5:00 PM EST
Accessibility Support
If you encounter any barriers while navigating our website, please call us. We are happy to walk you through our collections, provide product descriptions or policy information in alternative formats (such as large print or oral description), or process your request manually so you can access our products and services.
We are also happy to provide order assistance or product guidance through alternative formats when requested.
By Email
For general inquiries, return requests, or tracking questions:
Email:
info@paulaandchlo.com
Response Time
We strive to respond to all inquiries within 24–48 hours during normal business days.
This email address also serves as the appropriate contact for reporting any technical or accessibility barriers, so that we may review and address them in accordance with our Accessibility Statement.
By Mail
Paula & Chlo LLC
29476 Northwestern Hwy, Suite 596
Southfield, Michigan 48034
United States
Send Us a Message
Please use the contact form below for any questions or concerns.
If you are inquiring about an existing order, please include your Order Number so we can assist you more quickly.
Our Commitment to Accessibility
Paula & Chlo strives to provide a website experience that is accessible to the broadest possible audience. Our accessibility practices are guided by the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, which serve as a widely recognized framework for improving digital accessibility.
If you encounter difficulty accessing any part of our website, or if you require assistance with product information, policies, or placing an order, our team is available to help via phone or email.
Additional information about our accessibility practices can be found in our Accessibility Statement.
If you encounter an accessibility barrier while using our website, we encourage you to contact us so we can better understand the issue and work toward an appropriate resolution.
We welcome your feedback regarding the accessibility of our website.