Refund Policy

Last Updated: May 29, 2026

At Paula & Chlo LLC, we strive for transparency and fairness in our refund process. By purchasing from paulaandchlo.com, you agree to the following terms regarding refunds and financial credits.

1. Refund Eligibility & Form of Payment

Refunds are issued based on the date the returned merchandise is received and inspected at our facility.

0–14 Days from Delivery Returns received within this window are eligible for a refund to the original payment method.

15–30 Days from Delivery Returns received during this period are eligible for Store Credit only.

Beyond 30 Days Returns received after 30 days will be refused and returned to the sender at the customer's expense.

Non-Refundable Items

For health and hygiene reasons, all sales of perfume, cosmetics, soaps, and body luxuries are final. Any items marked "Final Sale" are not eligible for a refund or store credit.

2. Mandatory Deductions

Please note that certain fees may be deducted from the final refund amount to cover operational and shipping costs.

Original Shipping Charges

Shipping fees paid at the time of purchase are non-refundable.

Free Shipping Threshold Adjustment

If a return reduces the net value of your original order below the $100 free-shipping threshold, the shipping cost originally covered by Paula & Chlo will be deducted from your final refund.

Return Label Fees

If you utilize a UPS return label provided by our boutique, a fee starting at $10 will be deducted from your total refund or store credit. If a return label fee applies to a store credit return, the label fee will be deducted from the store credit issued.

Please note: the final cost of the return label depends on the weight of the package, the origin zip code, and the total value of the items being returned.

3. Condition-Based Restocking Fees

To receive a full refund or credit, items must be returned in new, unused condition with all original tags and protective hardware packaging (such as zipper pull covers) intact.

Condition Requirement

Items returned showing signs of wear, use, alteration, fragrance, cosmetic residue, soiling, lint, hair, or damage may be refused or returned to the customer at the customer's expense.

Packaging Violations

Items returned without original apparel boxes or shipped in mailer bags that result in damaged goods may be subject to a restocking fee of up to 20%, or may be rejected entirely.

Excessive Returns

We monitor return frequency. For purposes of this policy, excessive return activity is defined as returning more than 3 separate orders within any 90-day period. Customers meeting this threshold may be subject to a mandatory 20% restocking fee per item. Paula & Chlo reserves the right to make this determination at its sole discretion and will notify the customer prior to applying any restocking fee.

Photographic Documentation

If your item arrives damaged, please retain all original packaging and provide photographs of the damaged item and packaging when contacting us. Claims submitted without photographic documentation may not be eligible for replacement or refund.

4. Refund Processing Time

Once your return is received, inspected, and approved, we will process your refund within 5–7 business days. You will receive an automated email confirmation once the refund has been issued.

Important Disclaimer

Once you receive our refund confirmation email, the transaction is officially out of our control. Paula & Chlo does not control the processing times of third-party financial institutions. Depending on your bank or credit card company, it may take 7–10 additional business days for the credit to appear on your statement. Paula & Chlo is not responsible for delays caused by your financial institution.

5. Gift Refunds

If you received an item as a gift and wish to return it, please contact us with the gift giver's name and email address so we can locate the order. Gift returns are eligible for store credit only, issued to the recipient.

6. International Refunds

All international orders are Final Sale. We do not issue refunds, store credits, or exchanges for orders shipped outside of the United States.

7. Digital Accessibility & Assistance

Last reviewed: May 29, 2026. Paula & Chlo LLC is actively engaged in ongoing accessibility remediation efforts.

Paula & Chlo strives to provide a website experience that is accessible to the broadest possible audience. Our accessibility practices are guided by the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, and we reference WCAG 2.2 as an emerging standard in our ongoing improvements.

Requesting Refund Assistance

If you have difficulty understanding this policy, or if you require this information in an alternative format (such as large print or oral description), please contact our Boutique Concierge and we will be happy to assist.

Phone: 1-248-865-7789 (Mon–Fri, 9 AM – 5 PM EST)
Email: info@paulaandchlo.com

Reasonable Alternative Access

By using this Site, you acknowledge and agree that our provided phone and email support constitute a reasonable alternative means of access to our policies and store offerings.