Refund Policy

Last Updated: February 13, 2026

At Paula & Chlo LLC, we strive for transparency and fairness in our refund process. By purchasing from paulaandchlo.com, you agree to the following terms regarding refunds and financial credits.

1. Refund Eligibility & Form of Payment

Refunds are issued based on the date the returned merchandise is received and inspected at our facility.

  • 0–14 Days from Delivery: Returns received within this window are eligible for a refund to the original payment method.

  • 15–30 Days from Delivery: Returns received during this period are eligible for Store Credit only.

  • Non-Refundable Items: For health and hygiene reasons, all sales of perfume, cosmetics, soaps, and body luxuries are final. Any items marked "Final Sale" are not eligible for a refund or store credit.

2. Mandatory Deductions

Please note that certain fees are deducted from the final refund amount to cover operational and shipping costs:

  • Original Shipping Charges: Shipping fees paid at the time of purchase are non-refundable.

  • Free Shipping Threshold Adjustment: If a return reduces the net value of your original order below the $100 free-shipping threshold, the shipping cost originally covered by Paula & Chlo will be deducted from your final refund.

  • Return Label Fees: If you utilize a UPS return label provided by our boutique, a fee (starting at $10) will be deducted from your total refund or credit. Please note: The final cost of the return label depends on the weight of the package, the origin zip code, and the total value of the items being returned.

3. Condition-Based Restocking Fees

To receive a full refund or credit, items must be in new, unused condition with all tags and protective hardware packaging (such as zipper pull covers) intact.

  • Packaging Violations: Items returned without original apparel boxes or in mailer bags that result in damaged goods may be subject to a restocking fee of up to 20%, or may be rejected entirely.

  • Excessive Returns: We monitor return frequency. Customers with a history of excessive or irregular return behavior may be subject to a mandatory 20% restocking fee per item.

4. Refund Processing Time

Once your return is inspected and approved, we will process your refund within 5–7 business days. You will receive an automated email notification the moment the transaction is initiated on our end.

Important Disclaimer: Once you receive our refund confirmation email, the transaction is officially out of our control. Paula & Chlo does not control the processing times of third-party financial institutions. Depending on your bank or credit card company, it may take an additional 3–10 business days for the credit to appear on your statement.

5. International Refunds

All international orders are Final Sale. We do not issue refunds, store credits, or exchanges for orders shipped outside of the United States.

6. Digital Accessibility & Assistance

Paula & Chlo is committed to digital inclusion and strives to conform to WCAG 2.2 Level AA standards.

Requesting Refund Assistance

If you have difficulty understanding this policy, or if you require this information in an alternative format (such as large print or oral description), please contact our Boutique Concierge:

Reasonable Alternative Access: By using our Site, you acknowledge and agree that our provided phone and email support constitute a reasonable alternative means of access to our refund information and procedures.