Refund Policy
Last Updated: March 6, 2026
At Paula & Chlo LLC, we strive for transparency and fairness in our refund process. By purchasing from paulaandchlo.com, you agree to the following terms regarding refunds and financial credits.
1. Refund Eligibility & Form of Payment
Refunds are issued based on the date the returned merchandise is received and inspected at our facility.
0–14 Days from Delivery
Returns received within this window are eligible for a refund to the original payment method.
15–30 Days from Delivery
Returns received during this period are eligible for Store Credit only.
Non-Refundable Items
For health and hygiene reasons, all sales of perfume, cosmetics, soaps, and body luxuries are final. Any items marked “Final Sale” are not eligible for a refund or store credit.
2. Mandatory Deductions
Please note that certain fees may be deducted from the final refund amount to cover operational and shipping costs.
Original Shipping Charges
Shipping fees paid at the time of purchase are non-refundable.
Free Shipping Threshold Adjustment
If a return reduces the net value of your original order below the $100 free-shipping threshold, the shipping cost originally covered by Paula & Chlo will be deducted from your final refund.
Return Label Fees
If you utilize a UPS return label provided by our boutique, a fee (starting at $10) will be deducted from your total refund or credit.
Please note: the final cost of the return label depends on the weight of the package, the origin zip code, and the total value of the items being returned.
3. Condition-Based Restocking Fees
To receive a full refund or credit, items must be returned in new, unused condition with all original tags and protective hardware packaging (such as zipper pull covers) intact.
Condition Requirement
Items returned showing signs of wear, use, alteration, fragrance, cosmetic residue, soiling, lint, hair, or damage may be refused or returned to the customer at the customer's expense.
Packaging Violations
Items returned without original apparel boxes or shipped in mailer bags that result in damaged goods may be subject to a restocking fee of up to 20%, or may be rejected entirely.
Excessive Returns
We monitor return frequency. Customers with a history of excessive or irregular return behavior may be subject to a mandatory 20% restocking fee per item.
4. Refund Processing Time
Once your return is received, inspected, and approved, we will process your refund within 5–7 business days.
You will receive an automated email confirmation once the refund has been issued.
Important Disclaimer
Once you receive our refund confirmation email, the transaction is officially out of our control. Paula & Chlo does not control the processing times of third-party financial institutions.
Depending on your bank or credit card company, it may take 3–10 additional business days for the credit to appear on your statement.
5. International Refunds
All international orders are Final Sale.
We do not issue refunds, store credits, or exchanges for orders shipped outside of the United States.
6. Digital Accessibility & Assistance
Paula & Chlo strives to provide a website experience that is accessible to the broadest possible audience. Our accessibility practices are guided by the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, which serve as a widely recognized framework for improving digital accessibility.
Requesting Refund Assistance
If you have difficulty understanding this policy, or if you require this information in an alternative format (such as large print or oral description), please contact our Boutique Concierge and we will be happy to assist.
Phone: 1-248-865-7789 (Mon–Fri, 9 AM – 5 PM EST)
Email: info@paulaandchlo.com
Additional information about our accessibility practices is available in our Accessibility Statement.