Wonderland - Snow

SHIPPING

We offer FREE standard shipping within the 48 contiguous United States on orders over $100. Orders under $100 will incur a shipping fee, calculated at checkout.

We also offer 2nd Business Day and Next Business Day shipping options at checkout.

Expedited shipping is delivered Monday–Friday only (excluding holidays).

Orders placed with 2nd Business Day or Next Business Day shipping after 12:00 PM EST will ship the following business day.

We ship to Alaska and Hawaii; rates will be displayed at checkout.

We do not ship to P.O. Boxes.

RETURNS

Return Window:

• You have 14 days from the date of delivery to return your item(s) for a refund to your original form of payment.
• After 14 days, you have up to 30 days from the date of delivery to return your item(s) for store credit only.

Return Process:

To initiate a return:

1. Repackage the item in its original packaging.
2. Include a copy of your emailed receipt or a note with your name, email address, and order number.
3. Specify whether you are requesting a refund or replacement. If a replacement, please include the item details.
4. Ship to:Paula & Chlo
   29476 Northwestern Hwy, Suite 596
   Southfield, MI 48034

Important Notes:

• Do not send returns in mailer bags. Items must be returned in an apparel box to be accepted.
• Late returns beyond the 30-day window will be returned to sender at your expense.
• COD or postage-due returns are not accepted.

Return Eligibility:

• Items must be in new, unused condition, with original tags and packaging.
• Items with removed protective packaging (e.g., from zipper pulls or handles) are ineligible for return.
• The following items are final sale and non-returnable: perfume, cosmetics, soaps, and body luxuries.

Return Label Requests:

• We can provide a UPS return label upon request. Contact us by phone at 1-248-865-7789 or email info@paulaandchlo.com.
• A return label fee (starting at $10) will be deducted from your refund.

Excessive Returns Policy:

We are happy to accommodate returns in accordance with our standard return policy; however, repeated or excessive returns may be subject to review. Customers who repeatedly return items may incur a restocking fee is 20% of the item’s purchase price. Paula & Chlo reserves the right to limit or refuse returns at our discretion in cases of excessive, abusive, or irregular return activity.

Refunds & Store Credit:

• Refunds are processed within 5–10 business days after receipt and inspection of your item(s).
• Store credits are issued for returns after 14 days and can be redeemed by contacting us directly.
• Refunds are issued only to the original payment method.